To be successful in overcoming customer dissatisfaction,all five steps of the service recovery process should be performed whenever a service failure occurs.

Question

Quizplus · Accepted Answer

While all five steps of the service recovery process (acknowledging the problem, apologizing, fixing the issue, documenting the problem, and following up) are important, not all steps may be necessary or applicable in every situation. The key is to effectively address and resolve the customer's concern.

To Be Successful in Overcoming Customer Dissatisfaction,all Five Steps of the Service