Which,if any,of the following is NOT a characteristic of a service script?
A) Service scripts are typically weaker when there is significant customization of the service product.
B) Service scripts are typically stronger for those services that are produced for masses of people.
C) Service scripts can be developed to detail the process of both the frontstage and backstage delivery processes.
D) All of these statements are characteristics of service scripts.
E) None of these statements are characteristics of service scripts.
Correct Answer:
Verified
Q31: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ product that an
Q32: A design and communication tool that represents
Q33: A good service blueprint should be developed
Q34: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ is a chronologically
Q35: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ a service performance
Q36: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ an organization's basic
Q37: What does the following statement mean? "With
Q38: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-The greater the _
Q39: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-Since services are produced
Q41: How do service complexity and divergence influence
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