COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_______________ product that an organization develops today can easily become tomorrow's _______________ product from the customer's point of view.
Correct Answer:
Verified
Q26: During a recent meeting of the service
Q27: A chronologically ordered representation of the steps
Q28: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ provides a tool
Q29: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ services can be
Q30: Why might today's augmented product easily become
Q32: A design and communication tool that represents
Q33: A good service blueprint should be developed
Q34: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ is a chronologically
Q35: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ a service performance
Q36: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ an organization's basic
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