A servicescape has little impact on the service delivery process or customers' perceptions of the service.
Correct Answer:
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Q10: The physical setting of the service environment
Q11: A service setting can play an important
Q12: When designing a servicescape,it is not necessary
Q13: It is never a good idea for
Q14: Experimenting with the service setting allows managers
Q16: Which,if any,of the following terms represents locations
Q17: When the service setting is complex,well placed,and
Q18: The importance of a servicescape increases as
Q19: When designing a service setting,it is not
Q20: Telespace is where services such as computer
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