Question 1

The U.S. Army's motto to "be all that you can be" relates most closely to the ____ level of needs.

Accepted Answer

The motto "be all that you can be" suggests striving for personal growth and fulfillment, which is the focus of the self-actualization level of needs in Maslow's hierarchy.

Question 2

Garrett Enterprise
Garrett Enterprise is a well-known company that has been around for many years. However, Mr. Smith, its CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary.
He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum require
Mr. Smith also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivate
-Refer to Garrett Enterprise. When Mr. Smith talks about implementing a system of rewarding only the best behavior and punishing bad behavior, which of these theories is he utilizing?

Accepted Answer

Mr. Smith is utilizing the reinforcement theory, which focuses on rewarding desired behavior or punishing undesired behavior to increase employee motivation and performance. By implementing a system of rewarding only the best behavior and punishing bad behavior, Mr. Smith hopes to improve employee performance and motivate them to go above and beyond what is required.

Question 3

When a manager has a choice, positive reinforcement should be used before negative reinforcement.

Accepted Answer

Positive reinforcement focuses on rewarding desirable behavior, which is more effective than punishing undesirable behavior (negative reinforcement) in promoting positive change in individuals or teams. Therefore, a manager should use positive reinforcement as the first choice to motivate and encourage employees to achieve desired outcomes or goals.

Question 4

According to Theory Y by McGregor, managers think people

Accepted Answer

According to Theory Y, managers believe that people have the ability to help accomplish an organization's goals. Theory Y assumes that individuals are self-motivated, enjoy work, seek responsibility, and can be creative in solving organizational problems. This contrasts with Theory X, which assumes that individuals must be coerced and controlled to accomplish organizational goals.

Question 5

A motivation tool that attempts to provide workers with more tasks and more control over these tasks is

Accepted Answer

Job enrichment is a motivation tool that aims to provide workers with more tasks and more control over these tasks in order to increase job satisfaction and motivation. This can be achieved by incorporating higher level responsibilities, increasing autonomy, and creating challenging and rewarding roles for employees.

Question 6

For job enrichment to benefit the company, what must happen first?

Accepted Answer

Job enrichment involves giving employees additional tasks and responsibilities beyond their current job duties in order to increase their job satisfaction and motivation. However, in order for job enrichment to benefit the company, employees must first show interest in taking on these new tasks. Without employee buy-in and enthusiasm, job enrichment may not be successful in improving the efficiency or productivity of the company.

Question 7

Herzberg thought a state of complete satisfaction was common among employees.

Accepted Answer

Herzberg believed that complete satisfaction was rare among employees and that job satisfaction and dissatisfaction were separate and distinct dimensions.

Question 8

​It is estimated that 83 percent of the workforce works from home for part of the day. Cisco is ranked number one in firms with telecommuters with ___ of its employees classified as "regular" telecommuters.

Accepted Answer

The answer of ​It is estimated that 83 percent of...

Question 9

To retain its key middle managers and to reduce the effect of a bank closure on its incomes, X Bank has established a two-year severance pay package. Theoretically, the bank is motivating employees to stay with the company through

Accepted Answer

The two-year severance pay package is an example of negative reinforcement, as it is the removal of a negative consequence (losing income due to bank closure) in order to motivate employees to stay with the company.

Question 10

When Mary Smith accepted a position with Xerox Corporation in San Francisco, she knew little about what to expect. However, all her fears soon dissolved. One week before she began, she received a thorough orientation to the company, was introduced to her co-workers, was invited to lunch daily, and was encouraged to join a company-sponsored employees' club. Xerox seems to be satisfying Mary's ____ needs.

Accepted Answer

Mary's needs for social belonging and connection are being satisfied through the orientation, introduction to co-workers, daily lunches, and invitation to join an employees' club.

Question 11

Lisa loves her work and feels that she is well recognized by her peers and superiors for the work that she does. These motivation factors are ____ for Lisa.

Accepted Answer

The term "satisfiers" is often used to describe factors that contribute to job satisfaction and motivation, such as recognition, achievement, and responsibility. As stated in the scenario, Lisa's love for her work and feeling of recognition from her peers and superiors are all examples of satisfiers. The other answer choices (B, C, D, E) do not accurately capture the concept of satisfiers in this context.

Question 12

​Employers receive benefits from enriching employee's jobs. In one form of job enrichment, the employee is able to work from his or her home all or part of the work week thus permitting the employer to benefit from attaining designated goals while saving on real estate and travel expenses, and being able to access a larger labor pool. This form of job enrichment is known as

Accepted Answer

Telecommuting refers to the ability of an employee to work from their home or a remote location, instead of coming into the office. This form of job enrichment provides benefits to both the employee and the employer. For the employee, it provides flexibility and saves on commuting costs and time. For the employer, it saves on real estate and travel expenses, and allows access to a larger labor pool. Therefore, the best choice is A) telecommuting.

Question 13

Nathan discovers that his mortgage company's employees are working very slowly because they are afraid that, if they finish the loans they are currently processing, they will run out of work and lose their jobs. Nathan's employees are

Accepted Answer

The employees are soldiering, which is when workers intentionally slow down their work pace in order to prolong their job and avoid being laid off due to lack of work. This is a common behavior when employees fear losing their job because they believe that they will not be able to find work elsewhere.

Question 14

A firm characterized by lifetime employment, collective decision making, collective responsibility, slow evaluation and promotion, implied control, nonspecialized career paths, and a holistic concern for employees is called

Accepted Answer

The answer of A firm characterized by lifetime employment, collective...

Question 15

Securing the acceptance of top management is the first step in an MBO program. Which of the following is not one of the four remaining steps?

Accepted Answer

Reassigning the employee is not a step in the MBO program. The four remaining steps are establishing preliminary goals, having the manager and subordinate work together, conducting a periodic review, and conducting an evaluation.

Question 16

Maslow's theory explains how to motivate people with money.

Accepted Answer

Maslow's theory of motivation, also known as the hierarchy of needs, suggests that individuals are motivated by fulfilling their physiological, safety, social, esteem, and self-actualization needs. While money may be a factor in fulfilling some of these needs, Maslow's theory implies that motivation is a complex process that cannot solely be achieved through monetary rewards.

Question 17

According to the hierarchy of needs concept, people satisfy their needs in order of importance.

Accepted Answer

The hierarchy of needs concept, developed by Abraham Maslow, states that people satisfy their needs in a specific order: physiological needs, safety needs, love and belonging needs, esteem needs, and self-actualization needs. Each need must be met before moving on to the next level.

Question 18

Following the birth of his first child, Bill Simpson, a software designer for Microsoft, wished to spend more time with his family. He asked his employer if he could perform a portion of his work at home and come into the office only Tuesday through Thursday. Microsoft allowed it. By allowing Bill to work at home on Mondays and Fridays, Microsoft practices ____ as a motivational technique.

Accepted Answer

Telecommuting refers to working from a location outside the traditional office environment, often from home, which is what Bill is doing on Mondays and Fridays.

Question 19

The concepts underlying Theory Z were first presented in the 1960 book, The Human Side of Enterprise.

Accepted Answer

The concepts underlying Theory Z were first presented by William Ouchi in the 1980s, not in the 1960 book "The Human Side of Enterprise" by Douglas McGregor, which introduced Theory X and Theory Y.

Question 20

The end result of the Hawthorne studies was an unexpected one, which found that

Accepted Answer

The Hawthorne studies found that employees' motivation to work is influenced by human factors such as attention from supervisors and coworkers, and a sense of belonging to a group. The studies did not focus on lighting or production goals, and did not suggest that employees work faster in a group or slower when being watched.

Quiz 10: Motivating and Satisfying Employees and Teams