What can a company do to achieve stellar customer service and satisfaction?
A)Listen to customers with the help of suggestion boxes, focus groups, surveys, and other tools.
B)Define what "superior service" means so that customers and employees know exactly what to expect and what to provide.
C)Hire friendly, courteous sales and service representatives.
D)All of the above

Question

Quizplus · Accepted Answer

To achieve stellar customer service and satisfaction, a company should listen to customers through various tools, define what superior service means, and hire friendly, courteous sales and service representatives. All of these steps together can help a company exceed customer expectations and provide excellent service.

What Can a Company Do to Achieve Stellar Customer Service