The total quality management (TQM)concept ________.
A)strives to achieve quality not just in the product or service itself, but in every aspect of the business and its relationship with the customer
B)relies on quality inspections through an army of quality control inspectors
C)focuses on reducing the time it takes to fulfill a customer's request for a product
D)None of the above

Question

Quizplus · Accepted Answer

TQM is a comprehensive approach to quality that focuses on every aspect of the business, including processes, people, and products, in order to continuously improve and exceed customer expectations. It emphasizes teamwork, customer satisfaction, and continuous improvement, rather than relying on inspections or reducing process times.

The Total Quality Management (TQM)concept ________