Question 1

The use of HR analytics involves measuring a program's success in terms of whether it
A) adopted a pro-innovation approach.
B) was perceived as effective by external stakeholders.
C) sustained the status quo.
D) delivered value in an economic sense.
E) enjoyed the support of trade unions.

Accepted Answer

The use of HR analytics involves measuring the economic value of a program, such as its impact on productivity, cost savings, and revenue growth. The other options do not accurately reflect the purpose of HR analytics.

Question 2

For a business conducting an HRM audit,which of the following will serve as an important customer satisfaction measure in assessing the success of training programs conducted by HR?
A) the percentage of employees participating in training programs per job family
B) the percentage of employees receiving tuition refunds
C) per capita (average)merit increases
D) training dollars per employee
E) the quality of introduction or orientation programs

Accepted Answer

Customer satisfaction in this scenario refers to the employees who have undergone the training programs. Therefore, the quality of the introduction or orientation programs (E) will serve as an important measure in assessing the success of the training programs as it directly impacts how satisfied the employees are with the training. The other options (A, B, C, and D) may provide useful information, but they are not specifically related to measuring employee satisfaction with the training programs.

Question 3

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that
A) the rate of employee turnover is considerably high.
B) the HR personnel use fewer and less-costly resources to perform its functions.
C) the average employee compensation in the organization is well above the prevailing market rate.
D) what the HR department does has a more beneficial effect on employees' and the organization's performance.
E) there is a relatively narrow gap between the highest and the lowest salaries paid in the organization.

Accepted Answer

Greater effectiveness for an HR department refers to its ability to achieve more positive outcomes and have a beneficial effect on both employees and the organization's performance. This can be achieved by implementing programs and practices that improve employee satisfaction, engagement, retention, and productivity. It is not necessarily related to the rate of employee turnover (A), the use of fewer resources (B), the level of employee compensation (C), or the salary gap (E).

Question 4

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?
A) the ratio of personnel staff to employee population
B) the percentage of employees receiving tuition refunds
C) per capita (average)merit increases
D) the working relationship between organizations and HRM department
E) the turnover rate

Accepted Answer

The working relationship between organizations and HRM department is a measure of customer satisfaction as it reflects the effectiveness of HR activities in meeting the needs and expectations of the organization and its employees. The other options are not specifically related to customer satisfaction or the effectiveness of HR activities.

Question 5

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?
A) the extent to which training programs meet the needs of employees and the company
B) training dollars per employee
C) communication to employees about available training opportunities
D) assistance in identifying management potential
E) the quality of introduction or orientation programs

Accepted Answer

Training dollars per employee can serve as a business indicator of the success of training programs as it is a measure of the financial investment in developing employee skills and knowledge. However, it should be noted that this metric alone may not provide a complete picture of the effectiveness of training programs, and other factors such as employee performance and feedback should also be considered.

Question 6

Which of the following is a business indicator for the success of the compensation system designed by the HR department of an organization?
A) competitiveness in the local labor market
B) the ratio of average salary offers to average salary in community
C) the relationship between pay and performance
D) employee satisfaction with pay
E) the fairness of existing job evaluation system in assigning grades and salaries

Accepted Answer

The answer of Which of the following is a business...

Question 7

A business indicator of the overall effectiveness of HR activities includes
A) the ratio of personnel staff to employee population.
B) accuracy and clarity of information provided to managers and employees.
C) the competence and expertise of staff.
D) the working relationship between organizations and HRM department.
E) assistance in identifying management potential.

Accepted Answer

The answer of A business indicator of the overall effectiveness...

Question 8

What is occupational intimacy? Explain.

Accepted Answer

The answer of What is occupational intimacy? Explain....

Question 9

What is a high-performance work system? Explain the different elements of a high-performance work system.What is the role of HRM in such a system?

Accepted Answer

The answer of What is a high-performance work system? Explain...

Question 10

Maridings Inc. ,an apparel manufacturer,employed a large-scale recruitment drive to hire some of the country's best fashion designers.The company's HR team was responsible for measuring the success of this recruitment drive to quantify its returns.In this scenario,the HR team can use a process is referred to as _____.
A) HR report
B) HR audit
C) HR analytics
D) HR statistics
E) HR scoping

Accepted Answer

HR analytics involves using data and metrics to assess the effectiveness and return on investment of HR activities, such as recruitment drives.

Question 11

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?
A) treatment of applicants
B) average years of experience or education of hires per job family
C) average days taken to fill open requisitions
D) the ratio of acceptances to offers made
E) the ratio of minority or women applicants to representation in local labor market

Accepted Answer

Treatment of applicants is directly related to customer satisfaction as it reflects how well the HR department manages the recruitment process, impacting the perception and satisfaction of candidates.

Question 12

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?
A) promptness in handling claims
B) the average unemployment compensation payment
C) per capita (average)merit increases
D) the benefit cost per payroll dollar
E) the percentage of sick leave to total pay

Accepted Answer

Promptness in handling claims is a direct measure of customer satisfaction as it reflects how efficiently and effectively the HR department addresses employee needs related to benefits programs.

Question 13

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department
A) has a relatively limited influence over employee performance.
B) uses fewer and less-costly resources to perform its functions.
C) spends lavishly on resources.
D) has a more beneficial effect on the organization's performance.
E) ensures that all operations are legal.

Accepted Answer

Greater efficiency in the HR department means that they are able to perform their functions using fewer and less-costly resources, thereby reducing costs and improving productivity. This could be achieved through better use of technology, streamlining processes, and eliminating wasteful practices.

Question 14

List the conditions that contribute to the formation of a high-performance work system.

Accepted Answer

The answer of List the conditions that contribute to the...

Question 15

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?
A) competitiveness in local labor market
B) the ratio of average salary offers to average salary in community
C) per capita (average)merit increases
D) the percentage of overtime hours to straight time
E) the ratio of recommendations for reclassification to number of employees

Accepted Answer

The answer of Which of the following is a customer...

Question 16

In the context of an HRM audit,average unemployment compensation payment primarily serves as a vital business indicator for activities related to _____.
A) staffing
B) training
C) employee appraisals
D) benefits
E) recruitment

Accepted Answer

The answer of In the context of an HRM audit,average...

Question 17

Discuss how recruitment and selection practices contribute to high performance in an organization.

Accepted Answer

The answer of Discuss how recruitment and selection practices contribute...

Question 18

Discuss the various outcomes of a high-performance work system.

Accepted Answer

The answer of Discuss the various outcomes of a high-performance...

Question 19

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?
A) assistance in identifying management potential
B) the organizational development activities provided by the HRM department
C) the accuracy and clarity of information provided to managers and employees
D) the quality of the introduction or orientation programs
E) the distribution of performance appraisal ratings

Accepted Answer

The answer of Which of the following is a business...

Question 20

What is a learning organization? What are its key features?

Accepted Answer

The answer of What is a learning organization? What are...

Quiz 9: Creating and Maintaining High-Performance Organizations

The use of HR analytics involves measuring a program's success in terms of whether it

For a business conducting an HRM audit,which of the following will serve as an important customer satisfaction measure in assessing the success of training programs conducted by HR?

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

Which of the following is a business indicator for the success of the compensation system designed by the HR department of an organization?

A business indicator of the overall effectiveness of HR activities includes

What is occupational intimacy? Explain.

What is a high-performance work system? Explain the different elements of a high-performance work system.What is the role of HRM in such a system?

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department

List the conditions that contribute to the formation of a high-performance work system.

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

In the context of an HRM audit,average unemployment compensation payment primarily serves as a vital business indicator for activities related to _____.

Discuss how recruitment and selection practices contribute to high performance in an organization.

Discuss the various outcomes of a high-performance work system.

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

What is a learning organization? What are its key features?