Which of the following statements is false?
A)The service recovery paradox is where a customer holds the responsible company in higher regard after the service recovery than if a service failure had not occurred in the first place.
B)A set formula that companies should follow for service recovery exists.
C)One service recovery guideline involves fair treatment for customers.
D)Service recovery refers to a process for returning a customer to a state of satisfaction after a service or product has failed to live up to expectations.

Question

Quizplus · Accepted Answer

The statement that a set formula for service recovery exists is false because service recovery strategies can vary widely depending on the company, the nature of the failure, and the customer's expectations. There is no one-size-fits-all formula; instead, companies often adapt their approach based on the specific situation and customer needs.

Which of the Following Statements Is False