Which of the following statements is false?
A) Goals tend to be broad,generalized statements regarding the overall results that the firm is trying to achieve.
B) Objectives are more specific than goals.
C) A central element to the establishment of customer service goals and objectives is determining the customer's viewpoint.
D) Objectives should be specific,measurable,achievable,and responsive.
Correct Answer:
Verified
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Q35: Which of the following statements is false?
A)The
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Q37: Which statement about measuring customer service is
Q39: _ refers to the allocation of revenues
Q40: _ refers to a process that continuously
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