Question 1

An organizational commitment to remain with a company because of moral or ethical obligations is affective commitment.

Accepted Answer

The answer of An organizational commitment to remain with a...

Question 2

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

Accepted Answer

Satisfied employees are more likely to provide high-quality customer service, which in turn leads to increased customer satisfaction and loyalty.

Question 3

Research suggests that people are, on average, satisfied with their pay and with promotion opportunities.

Accepted Answer

People are, on average, satisfied with their jobs overall, with the work itself, and with their supervisors and co-workers. However, they tend to be less satisfied with their pay and with promotion opportunities.

Question 4

Describe a workplace example of how people seek consistency among their attitudes and their behavior by reducing cognitive dissonance. Then, sort your example into the three main components of attitudes.

Accepted Answer

The answer of Describe a workplace example of how people...

Question 5

Organizational commitment is a more global response to the organization than is job satisfaction.

Accepted Answer

Organizational commitment refers to an employee's attachment, loyalty, and identification with the organization as a whole, while job satisfaction is more specific to the individual's feelings about their job and work-related experiences. Therefore, organizational commitment is a more global response.

Question 6

Loyalty is a passive and constructive response to dissatisfaction.

Accepted Answer

The answer of Loyalty is a passive and constructive response...

Question 7

A person with a high level of job satisfaction holds positive attitudes toward the job.

Accepted Answer

A high level of job satisfaction is typically associated with positive attitudes toward the job.

Question 8

Job involvement refers to an individual's general attitude toward his or her job.

Accepted Answer

Job involvement refers to the degree to which an individual identifies psychologically with their job and considers their perceived performance level important to self-worth.

Question 9

Summing up responses to a number of job factors achieves a more accurate evaluation of job satisfaction than does a single global rating.

Accepted Answer

Summing up responses to various job factors (such as salary, work environment, job security, opportunities for growth, etc.) can provide a more comprehensive assessment of job satisfaction, as opposed to relying on a single overall rating. This approach allows for a better understanding of which specific aspects of the job are contributing most significantly to an employee's level of satisfaction or dissatisfaction.

Question 10

Voice is an active and constructive response to dissatisfaction.

Accepted Answer

Voice refers to actively expressing dissatisfaction and seeking to address the issue, rather than passively accepting it or withdrawing from the situation. Therefore, it is an active and constructive response.

Question 11

Creating a satisfied workforce guarantees successful organizational performance.

Accepted Answer

Creating a satisfied workforce is hardly a guarantee of successful organizational performance, but evidence strongly suggests that whatever managers can do to improve employee attitudes will likely result in heightened organizational effectiveness.

Question 12

Neglect is an active and destructive response to dissatisfaction.

Accepted Answer

Neglect is a passive and destructive response to dissatisfaction, characterized by a lack of effort to improve conditions, ignoring problems, and allowing conditions to deteriorate.

Question 13

Asking employees how they feel about key elements in a job, then adding the results to create an overall job satisfaction score is the single global rating approach to job satisfaction.

Accepted Answer

The described method is the facet satisfaction approach, which assesses individual elements or facets of a job. The single global rating approach asks for a single, overall assessment of job satisfaction, not a combination of facet scores.

Question 14

Research suggests that employees with strong perceived organizational support (POS) perceptions are more likely to have higher levels of organizational citizenship behaviors, lower levels of tardiness, and better customer service.

Accepted Answer

Research has consistently shown that employees with high POS perceptions are more likely to engage in positive workplace behaviors, including higher levels of organizational citizenship behaviors, lower levels of tardiness, and better customer service.

Question 15

In measuring job satisfaction, the two most widely used approaches are a single global rating and a score arrived at by weighting the contribution of a number of job facets to overall satisfaction.

Accepted Answer

The answer of In measuring job satisfaction, the two most...

Question 16

Actively and constructively attempting to improve conditions is part of the loyalty response to dissatisfaction.

Accepted Answer

The loyalty response means passively but optimistically waiting for conditions to improve, including speaking up for the organization in the face of external criticism and trusting the organization and its management to do the right thing.

Question 17

Why is it difficult to discuss the three components of an attitude separately? Provide a workplace example that demonstrates this difficulty.

Accepted Answer

The answer of Why is it difficult to discuss the...

Question 18

Evidence suggests that employees in Eastern cultures have higher levels of job satisfaction than those in Western cultures.

Accepted Answer

Studies generally show that job satisfaction levels can vary significantly within both Eastern and Western cultures, and there is no consistent evidence to suggest that one group universally reports higher job satisfaction than the other. Factors such as job role, company culture, and individual expectations play a significant role in determining job satisfaction.

Question 19

Discuss cognitive dissonance theory. How do individuals seek consistency among their attitudes, and between their attitudes and their behavior?

Accepted Answer

The answer of Discuss cognitive dissonance theory. How do individuals...

Question 20

To effectively control the undesirable consequences of job dissatisfaction, employers should try to control the different responses to dissatisfaction.

Accepted Answer

To effectively control the undesirable consequences of job dissatisfaction, employers should attack the source of the problem-the dissatisfaction-rather than try to control the different responses.

Quiz 2: Attitudes and Job Satisfaction