Which of the following statements offers the best advice to follow when making business telephone calls?
A)Since the person you're calling can't see you, there's no need to smile.
B)The responsibility for ending a call lies with the person who receives the call.
C)When you leave a voice mail message, leave only your name and number so that your call can be returned.
D)Before placing a call, jot down notes regarding all the topics you need to discuss.

Question

Quizplus · Accepted Answer

Jotting down notes before making a business call can help you stay on track, ensure that you cover all necessary topics and avoid forgetting any important information. This can help you make a more effective call and improve your chances of achieving your desired result. A, B, and C are not good pieces of advice for making business telephone calls. Smiling while talking can actually positively affect your tone of voice, the responsibility for ending a call should be shared, and leaving only your name and number may not be enough information for the person to return the call.

Which of the Following Statements Offers the Best Advice to Follow