Morgan, Karla's boss, discovers that the report Karla delegated to members of her department is not yet ready for his review. He criticizes Karla for not checking on the progress of the report earlier. What is the best way for Karla to respond to her boss's criticism?
A)Listen, paraphrase, and clarify what is being said.
B)Try to focus only on positive feedback.
C)Prepare a thoughtful response to the criticism while he is speaking.
D)Defend her position so that her boss understands her point of view.

Question

Quizplus · Accepted Answer

The best way for Karla to respond to her boss's criticism is to listen, paraphrase, and clarify what is being said. This approach will help her understand what her boss is saying and show that she is taking the criticism seriously. It will also give her an opportunity to explain any misunderstandings or offer solutions to the problem without being defensive.

Morgan, Karla's Boss, Discovers That the Report Karla Delegated to Members