Which opening is most appropriate for a simple claim letter?
A)On May 16 we received the shipment of motorcycle accessories that we ordered (Invoice No.35-450021).
B)Please send me two full-face helmets to replace the two open-face helmets sent by mistake with my May 12 order of motorcycle accessories (Invoice No.35-450021).
C)We've been long-time customers of The Motorcycle Mall, and generally we've been pleased with the service you've given us in the past.
D)I was extremely frustrated to find that you shipped the wrong helmets with my May 12 order.I don't know how a mistake like this could have happened.

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The Answer of Which opening is most appropriate for a simple claim letter?
A)On May 16 we received the shipment of motorcycle accessories that we ordered (Invoice No.35-450021).
B)Please send me two full-face helmets to replace the two open-face helmets sent by mistake with my May 12 order of motorcycle accessories (Invoice No.35-450021).
C)We've been long-time customers of The Motorcycle Mall, and generally we've been pleased with the service you've given us in the past.
D)I was extremely frustrated to find that you shipped the wrong helmets with my May 12 order.I don't know how a mistake like this could have happened.

Which Opening Is Most Appropriate for a Simple Claim Letter