Question 1

Emily and Rudo are members of the development team at PromoCaptions,an advertising company.They discuss the mode of advertising for a new product.Emily supports online advertising.However,Rudo argues that television advertisement has a farther reach than online advertising.In this case,Emily and Rudo are involved in a(n)_____.

Accepted Answer

Emily and Rudo are presenting differing opinions regarding the mode of advertising for a new product. This is an example of cognitive conflict, where individuals are in disagreement based on their beliefs, ideas, or knowledge about a particular topic. It is not an ethical conflict since there are no ethical considerations being discussed. It is not an affective conflict since there is no emotional attachment or personal feelings involved.

Question 2

Sesika is a new customer service agent at a leading computer service center.She usually spends a lot of time on her calls,trying to resolve the issues of every customer.During the course of a call with a customer,a technical snag caused disturbances in her audio device;thus,making it difficult for the customer to respond to her queries.The issue however remained unresolved.Which of the following is a primary reason for the non-resolution in this case?

Accepted Answer

The technical snag in Sesika's audio device caused disturbances and noise during the call, making it difficult for the customer to respond. This is the primary reason for the non-resolution of the issue, as it prevented effective communication between Sesika and the customer. The length of the call, the experience of the agent, and the customer at the call are secondary factors that may have contributed to the problem, but the technical issue with the audio device is the main issue.

Question 3

In the communication process,initially the _______ composes the message.

Accepted Answer

In the communication process, the sender is the person who composes and sends the message.

Question 4

Greg is one of the few operating room nurses at a hospital.She learns that other members of the team are less cooperating with other members of her team when they work in different shifts.This is also subsequently affecting the patients at the hospitals.Which of the following is the team lacking at the hospital?

Accepted Answer

The team is lacking cohesiveness, which refers to the degree to which team members feel connected and committed to each other and share a common goal. The lack of cooperation between team members in different shifts suggests that they do not share a strong sense of collaboration and trust, which is ultimately affecting patient care. Team norms, beliefs, and standards can also contribute to team cohesiveness, but they are not the primary issue in this scenario.

Question 5

Duncan is listening to Catriona at a meeting.She is one of his fellow team members,and he believes she is just trying to get the team leader to adopt her idea.Duncan is being a(n)_____ listener.

Accepted Answer

A cynical listener is suspicious of the motives of the speaker and doesn't believe everything they say. In this scenario, Duncan is not trusting Catriona's ideas and believes she is trying to manipulate the team leader.

Question 6

Mihaly and Aneska are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Mihaly and Aneska need to resolve their _____ conflict.

Accepted Answer

The conflict between Mihaly and Aneska has become personal, indicating that their emotions are involved. This type of conflict is referred to as affective conflict.

Question 7

Which of the following can cause noise during communication?

Accepted Answer

Differences in people's attitudes can cause noise during communication, as people may interpret or respond to messages differently based on their personal biases or beliefs.

Question 8

Zoltan announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently,members of his team had completely different ideas about when the reports were due.At which stage of communication are the team members?

Accepted Answer

The team members are at the stage of message decoding, as they have received Zoltan's message about the due date for the financial reports but interpreted it differently. They are trying to decode or understand the message in their own way, which has led to confusion and different ideas about the due date.

Question 9

Which of the following is a difference between cognitive conflict and affective conflict?

Accepted Answer

Affective conflict involves emotional reactions and is based on personal differences, while cognitive conflict is focused on differences in ideas, perceptions, or opinions. While both types of conflict can have negative effects on team dynamics, cognitive conflict may actually improve performance by encouraging innovative thinking and problem-solving.

Question 10

Damond's company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team _____.

Accepted Answer

Team norms refer to informal standards of conduct that regulate team behavior. In this scenario, the unwritten rule that implies all managers must attend team meetings is an example of a team norm.

Question 11

Japan is considered to be a _____ context country and therefore,Japanese businesspeople place importance on _____ communications.

Accepted Answer

Japan is considered a high-context culture, where communication relies not only on verbal messages but significantly on nonverbal cues and the context in which the communication occurs. This means both verbal and nonverbal communications are important.

Question 12

When individuals from low-context cultures partner with those from high-context cultures for a new business,the former should ideally _____.

Accepted Answer

The answer of When individuals from low-context cultures partner with...

Question 13

Team norms are usually _____ and _____ standards of behavior.

Accepted Answer

Team norms are usually informal, meaning they are not written down, and unwritten, meaning they are not formally established or agreed upon. They are often shaped by the team's culture and the individual personalities and behaviors of team members.

Question 14

A _____ is an example of a formal communication transmitted through writing.

Accepted Answer

A memo is a formal written communication used in business settings to convey important information or messages related to specific issues or projects. It is usually addressed to a specific person or group of people within an organization and is intended to be read, understood and acted upon. While personal conversations and rumors are informal means of communication and web conferences may include both formal and informal communication, a memo is a standard example of formal communication transmitted through writing.

Question 15

Amzie sends an e-mail to her assistant requesting information for an upcoming meeting.Since her team is working on a variety of projects,Amzie is very specific about the materials she needs in order to avoid confusion.As the sender,Amzie is _____.

Accepted Answer

Encoding refers to the process of putting the message into a form or code that can be transmitted to the receiver. In this situation, Amzie is composing the email and putting her request into words that her assistant will be able to understand. A is incorrect because providing context would involve giving background information or explaining the purpose of the message, which is not mentioned. C is incorrect because decoding refers to the process by which the receiver interprets the message, not the sender. D is incorrect because eliminating noise involves reducing any disturbances or distractions that could interfere with the message, and this is not applicable in this scenario.

Question 16

Fareeda works for an advertising agency and has presented her client with ideas for new commercials.After the presentation,Fareeda asks for _____ to determine if the clients correctly understood her message.

Accepted Answer

Feedback is the best choice as it is a response or reaction to a message that is being communicated. In this case, Fareeda wants to know if her client has understood her message and feedback is the best way to achieve this. A decoded message refers to a message that has been translated from a code or cipher into plain language. A channel refers to the medium through which a message is conveyed. Intervention refers to the act of intervening or coming between two parties to resolve a conflict or issue, which is not relevant to this scenario.

Question 17

In the context of communication,feedback _____.

Accepted Answer

Feedback is an essential component of effective communication as it helps the sender of the message determine whether the message has been accurately received and interpreted by the receiver. It can be verbal, nonverbal or written, and it can be used to identify misunderstandings or areas where there is a need for clarification. By receiving feedback, the sender can adjust their communication style or approach to ensure that their message is better understood. Feedback also helps to reduce noise in the communication process by enabling the sender to modify their messages to suit the needs of the receiver.

Question 18

Countries like the United States that tend to rely on explicit written and verbal messages are considered _____ cultures.

Accepted Answer

Countries like the United States that rely on explicit written and verbal messages are considered low-context cultures. These cultures place a higher importance on the literal meaning of words rather than relying on context or nonverbal cues to convey meaning.

Question 19

Cosette's marketing team disagrees on the way to advertise a product based on their past experiences.However,all members are attempting to reconcile their differences to produce an effective marketing strategy.Cosette's team is experiencing _____ conflict.

Accepted Answer

Cognitive conflict occurs when team members have differing ideas or opinions based on their knowledge and experiences, and they work to reconcile these differences to reach a consensus.

Question 20

Which of the following statements is correct regarding team conflict?

Accepted Answer

Team conflict, if managed properly, can actually improve team performance by encouraging open discussion and the exploration of different perspectives. Conflict allows team members to challenge assumptions and ideas, leading to more creative and effective solutions. However, it is important to note that unmanaged conflict can lead to negative consequences such as decreased morale and productivity. Therefore, conflict should be addressed and managed appropriately.

Quiz 9: Top Performance Through Empowerment, teamwork, and Communication