Question 1

In studying duration analysis of a paper-based loan improvement process,you should be able to get all the information you need about the length of time sub-processes require from interviewing.

Accepted Answer

While interviews may provide some information about duration, it is not the only source of information needed for studying duration analysis. Process documentation and data collection may also be necessary to get a full picture of how long each sub-process takes.

Question 2

Rebecca,a fairly new employee in the company and Matt,her boss (who has been with the company for 22 years)are in your JAD session.It would probably be expected that Rebecca would not share much in the session.

Accepted Answer

The answer of Rebecca,a fairly new employee in the company...

Question 3

Being a JAD facilitator is fairly easy.It is primarily a 'traffic cop' position - insuring that everybody gets a chance to share in the discussion,that all are focusing on the task at hand,that conflicts are effectively handled.It requires less preparation than interviewing and less knowledge of the topic area.

Accepted Answer

Being a JAD facilitator requires significant preparation and knowledge of the topic area to effectively lead the group in achieving the desired outcome. While it does involve managing the discussion and handling conflicts, it is not a simple task and requires advanced facilitation skills.

Question 4

One of the most challenging aspects of requirement gathering is the integration of information from different sources.In using the various requirements gathering techniques,you may find some information is in conflict.To solve this,analysts should contact each information source in turn attempting to reconcile the differences.

Accepted Answer

When integrating information from different sources during requirement gathering, conflicts may arise. To resolve these conflicts, analysts should contact each information source in turn and attempt to reconcile the differences. Therefore, the statement "One of the most challenging aspects of requirement gathering is the integration of information from different sources.In using the various requirements gathering techniques,you may find some information is in conflict.To solve this,analysts should contact each information source in turn attempting to reconcile the differences" is true.

Question 5

You are finishing your interview with Sarah Steele,Human Resources Manager.This is part of the new online applicant submission system requirements gathering.With a few minutes left in the session,you should ask Sarah if she has any questions or any additional information about the system requirements.

Accepted Answer

As part of concluding the interview and gathering all the necessary information, it is recommended to ask if the interviewee Sarah Steele has any questions or additional information on the system requirements.

Question 6

JAD stands for Joint Approval Design.

Accepted Answer

JAD stands for Joint Application Development, not Joint Approval Design.

Question 7

Your company has grown by acquisition and mergers with similar businesses in other parts of the world.You are working on an online vendor support system,where vendors can track orders with your company.The idea is still in the early stages of analysis.The best tool to get feedback from many vendors and supplier around the globe would be a questionnaire.

Accepted Answer

A questionnaire is an effective tool to get feedback from a large number of vendors and suppliers around the globe. It can be sent out via email or posted online, making it easy for vendors to respond from any location. It also allows for standardized responses that can be easily analyzed to identify trends and issues.

Question 8

Ralph is known throughout the company as being an old curmudgeon.But,he is without a doubt the most knowledgeable person in the fraud analysis department.The system project you are working on has to have an interface to various fraud applications.How should you prepare for an interview with Ralph?

Accepted Answer

The answer of Ralph is known throughout the company as...

Question 9

You have found documentation from 1994 on an accounts payable system.In asking the project sponsor,you find out the system has not changed since then.Therefore,you should rely on the documentation that you found almost exclusively.

Accepted Answer

While the documentation may provide some useful information about the accounts payable system, relying on it exclusively without verifying with the project sponsor or stakeholders may lead to missing out on any changes, updates or improvements made to the system since 1994. It is important to gather up-to-date information to ensure accuracy and relevancy in project planning and execution.

Question 10

Gary has eight interviews to conduct over the next week.Once he has completed all interviews,he should then write up a summary report.Preparing interview reports prior to completing all interviews will generally be premature until Gary has talked to all interviewees.

Accepted Answer

The answer of Gary has eight interviews to conduct over...

Question 11

To get to more depth in understanding the as-is system,document analysis and observation generally are more beneficial as compared to interviews and JAD sessions.

Accepted Answer

Document analysis and observation provide valuable insights into the current system's operations and processes, but interviews and Joint Application Development (JAD) sessions offer a more interactive and comprehensive approach to understanding stakeholders' needs, expectations, and the system's shortcomings, leading to a deeper understanding of the as-is system.

Question 12

Some experts have claimed that JAD can reduce scope creep by 50% and generally create appropriate requirements that are neither too vague or specific.

Accepted Answer

JAD (Joint Application Development) involves a collaborative workshop approach that engages stakeholders and users in the development process, allowing them to identify potential scope creep and clarify requirements. This can significantly reduce the likelihood of scope creep and ensure that requirements are appropriate and well-defined. Research suggests that JAD can reduce scope creep by up to 50% and lead to better project outcomes.

Question 13

Online questionnaires (using tools like SurveyMonkey and similar sites)are growing in use,but generally online questionnaires have a lower completion rate.

Accepted Answer

This statement is true. Online questionnaires generally have a lower completion rate compared to other methods such as paper surveys.

Question 14

In conducting a JAD session,you can tell Bruce (senior financial analyst)is not pleased with the direction the session is going.Bruce has become sarcastic and negative.He has insisted on going over an important point at least four times.The next time Bruce interrupts you should be prepared to cut him off and demand his attention and respect as he is wasting the time and good faith efforts of 14 other people.

Accepted Answer

In a JAD session, it's important to facilitate open communication and address concerns respectfully. Cutting off Bruce may escalate tensions. Instead, acknowledge his concerns and suggest addressing them at a designated time to maintain a productive environment.

Question 15

In developing a questionnaire,you should frequently alter scale order (for example on some questions 1 is best and 5 is worst;and on other questions 1 is worst and 5 is best).Many respondents will read the first two questions and then just fill out the questionnaire using the scale for the first two questions.By altering the scale order,respondents will have to read each question carefully and read the possible responses carefully,which will result in better and more reliable feedback.

Accepted Answer

Altering scale order can confuse respondents, leading to inconsistent answers and unreliable data. Consistency in scale order helps respondents understand and answer questions more accurately.

Question 16

Your company updated its processes for financial reporting when Sarbanes-Oxley became law.Additional changes in Sarbanes-Oxley reporting have been mandated to start in one year.To help you understand the as-is system,you should review the documentation,processes and procedures that were developed with the initial Sarbanes-Oxley project.

Accepted Answer

The statement suggests that the company updated its processes for financial reporting when Sarbanes-Oxley became law, implying that documentation, processes, and procedures were developed at that time. Therefore, reviewing that documentation, processes, and procedures would help in understanding the current system.

Question 17

Document analysis and observation are usually best for understanding the as-in system.

Accepted Answer

Document analysis and observation are effective methods for gaining insights into the as-in system. Document analysis involves examining written materials, such as reports, documentation, and notes, to understand how the system works. Observation involves watching the system in action to see how it operates in practice. Together, these methods can provide a comprehensive understanding of the as-in system.

Question 18

You are selecting participants for a two week JAD requirements session.The initial system proposal seemed to be a major revenue producer for the company but the requirements are still somewhat vague.You really want two specific people in the session - Ella Kinsey,senior account executive and Sean Duffy,who has been recognized for outstanding contributions to the department (and was highly suggested by the project sponsor).But,they are busy people and don't want to give up two weeks of their time for a JAD session.In this case,you should press the project sponsor to get these two people to the session.

Accepted Answer

It is important to have key stakeholders and contributors in the requirements session to ensure that the requirements are accurate and comprehensive. If Ella Kinsey and Sean Duffy are crucial members, the project sponsor should be encouraged to convince them to participate in the session.

Question 19

You are interviewing Divya,one of the lead sales analysts.She states that the average returns on consumer electronic goods over $100 have run from 15 to 18% in the past six months.You should not question her as to whether it is fact or opinion.

Accepted Answer

It is important to verify whether the statement is based on actual data (fact) or personal interpretation (opinion) to ensure accuracy and reliability in decision-making.

Question 20

Unless ordered by the lead analyst for a project,you should not share your interview report with those that you interviewed.Doing so will almost always result in scope creep and changes in the requirements.

Accepted Answer

Sharing interview reports with interviewees can be beneficial for verifying accuracy and understanding, and does not necessarily lead to scope creep or changes in requirements. It depends on how the process is managed.

Quiz 3: Requirements Determination