The manager of a bank branch is concerned about the number of mistakes the tellers were making, so he started manipulating different aspects of the environment in the bank to see what effect each has on the tellers' performance. He examined factors such as the lighting, temperature, and the volume of the music playing in the bank. Which approach to problem recognition is this manager using?
A) activity analysis
B) product analysis
C) problem analysis
D) human factors research
E) emotion research

Question

Quizplus · Accepted Answer

Human factors research attempts to determine human capabilities in areas such as vision, strength, response time, flexibility, and fatigue and the effect on these capabilities of lighting, temperature, and sound.

The Manager of a Bank Branch Is Concerned About the Number