Savannah works at the front desk at a Marriott Hotel. If a guest has a complaint, she is empowered to make amends up to a certain amount without her supervisor's approval. Savannah is known as a _____.
A) decision maker
B) key employee
C) consumer-level employee
D) frontline employee
E) primary employee

Question

Quizplus · Accepted Answer

Employees who deal directly with consumers are known as frontline employees.

Savannah Works at the Front Desk at a Marriott Hotel