Question 1

Personnel activities associated with human resource management most likely include all of the following EXCEPT ________.

Accepted Answer

D)Human resource management involves numerous personnel-related activities,and HR managers are less likely to interact with customers.Managing compensation,orienting new employees,appraising employee performance,and developing employee commitment are typical aspects of the HR manager's job.

Question 2

Larry,a manager at a commercial real estate firm,has established a monthly sales quota for his sales team.Which basic function of management best describes Larry's actions?

Accepted Answer

C)The controlling function involves setting standards such as sales quotas,quality standards or production levels; checking to see how actual performance compares with these standards; taking corrective action,as needed.

Question 3

When managers use metrics to assess performance and then develop strategies for corrective action,they are performing the ________ function of the management process.

Accepted Answer

C)The controlling function of the management process requires managers to set standards such as sales quotas,quality,standards,or production levels.Managers then compare actual performance with the standards,which often involves the use of metrics.Corrective action is then taken when necessary.

Question 4

Which of the following includes five basic functions-planning,organizing,staffing,leading,and controlling?

Accepted Answer

C)The management process includes five basic functions-planning,organizing,staffing,leading,and controlling.Strategic management refers to the process of identifying and executing the organization's mission by matching its capabilities with the demands of its environment.

Question 5

In most organizations,human resource managers are categorized as ________,who assist and advise ________ in areas like recruiting,hiring,and compensation.

Accepted Answer

A)Human resource managers are usually staff managers.They assist and advise line managers in areas like recruiting,hiring,and compensation.However,line managers still have human resource duties.

Question 6

Gerard is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks.Gerard is most likely a ________.

Accepted Answer

C)A line manager is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks.Unlike line managers,staff managers lack the authority to issue orders down the chain of command.Recruiters and training specialists are specialties within the HR department,and HR managers are usually staff managers rather than line managers.

Question 7

Since Human Resources is important to all managers,which is NOT a personnel mistake a manager wants to make while managing?

Accepted Answer

D)Personnel mistakes a manager does not want to make while managing are hiring the wrong person for the job; experience high turnover; have your people not doing their best; waste time with useless interviews; have your company taken to court because of your discriminatory actions; have your company cited under federal occupational safety laws for unsafe practices; have some employees think their salaries are unfair relative to others in the organization; allow a lack of training to undermine your department's effectiveness; commit any unfair labor practices.

Question 8

A line manager's human resource responsibilities most likely include all of the following EXCEPT ________.

Accepted Answer

D)Human resource management most often involves creating and maintaining department morale,controlling labor costs,and protecting employees' health and physical condition.Handling personnel is an integral part of every line manager's duties,but marketing new products is not a personnel issue and would be handled by the marketing department.

Question 9

Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks.In which function of the management process does Celeste spend most of her time?

Accepted Answer

D)The planning function of the management process requires managers to establish goals and standards,develop rules and procedures,and develop plans and forecast.Leading involves motivating staff,while controlling requires a manager to set standards,such as sales quotas.Assigning tasks to employees is an aspect of the organizing function.

Question 10

Which of the following best defines line authority?

Accepted Answer

D)Line authority is a manager's right to issue order to other managers or employees,which creates a superior-subordinate relationship.Staff authority refers to a manager's right to advise other managers or employees,which creates an advisory relationship.

Question 11

________ is the process of acquiring,training,appraising,and compensating employees,and attending to their labor relations,health and safety,and fairness concerns.

Accepted Answer

B)Human resource management is the process of acquiring,training,appraising,and compensating employees,and of attending to their labor relations,health and safety,and fairness concerns.HRM falls under the staffing function of the management process.

Question 12

Jolene,a manager,delegates the authority for a project to Lee,her subordinate.Jolene is most likely involved in which function of the management process?

Accepted Answer

B)The organizing function of the management process includes delegating authority to subordinates and establishing channels of communication.The organizing function also includes establishing departments and coordinating the work of subordinates.

Question 13

Which of the following is the person responsible for accomplishing an organization's goals by planning,organizing,staffing,leading,and controlling personnel?

Accepted Answer

A)The manager is the person responsible for accomplishing an organization's goals by planning,organizing,staffing,leading,and controlling the efforts of the organization's people.An entrepreneur may manage people or may hire a manager to do so instead,but entrepreneurs are defined as individuals who start their own businesses.

Question 14

The basic functions of the management process include all of the following EXCEPT ________.

Accepted Answer

C)The five basic functions of the management process include planning,organizing,staffing,leading,and controlling.Outsourcing jobs may be an aspect of human resources,but it is not one of the primary management functions.

Question 15

Which of the following is NOT considered one of the line supervisor's responsibilities for effective human resources management under the general headings outlined by a major company?

Accepted Answer

B)The direct handling of people has always been part of every line manager's duties,from the president down to first-line supervisors. One major company outlines its line supervisor's responsibilities for effective human resource management under these general headings: Placing the right person in the right job; Starting new employees in the organization (orientation); Training employees for jobs that are new to them; Improving the job performance of each person; Gaining cooperation,and developing smooth working relationships; Interpreting the company's policies and procedures; Controlling labor costs; Developing the abilities of each person; Creating and maintaining department morale; Protecting employees' health and physical condition.

Question 16

In the management process,which of the following is an activity associated with the leading function?

Accepted Answer

A)The management process includes five functions-planning,organizing,staffing,leading,and controlling.The leading function requires a manager to get others to get the job done; maintaining morale,and motivating subordinates.

Question 17

Which function of the management process includes selecting employees,setting performance standards,and compensating employees?

Accepted Answer

D)The staffing function of the management process determines what type of people you should hire,recruiting prospective employees,selecting employees,training and developing employees,setting performance standards,evaluating performance,counseling employees,compensating employees.

Question 18

According to experts,the primary hindrance to a firm's productivity is its inability to ________.

Accepted Answer

B)Experts assert that it's the work force and the company's inability to recruit and maintain a good work force that constitutes a bottleneck for production.Projects backed by good ideas,vigor,and enthusiasm are less likely to be stopped by a shortage of cash than a shortage of human capital,which is the knowledge,education,training,skills and expertise of a firm's workers.

Question 19

Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?

Accepted Answer

A)Planning,organizing,staffing,leading,and controlling are the five main functions of management.The planning function involves establishing goals and standards,developing rules and procedures,and forecasting.

Question 20

________ is the right to make decisions,to direct the work of others,and to give orders.

Accepted Answer

B)The right to make decisions,to direct the work of others,and to give orders is known as authority.Line authority gives managers the right to issue orders to other managers or employees.In contrast,staff authority gives the manager the authority to advise other managers or employees.

Quiz 1: Introduction to Human Resource Management