Question 1

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

Accepted Answer

The methods used to give new or present employees the skills they need to perform their jobs are called training. Orientation is a type of training that introduces new employees to the company, its policies and procedures. Development refers to activities designed to enhance an employee's long-term professional growth, and appraisal is the evaluation of an employee's performance. Management is the process of planning, organizing, directing, and controlling an organization's resources to achieve its goals.

Question 2

Which of the following consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements?

Accepted Answer

A task analysis record form is specifically designed to consolidate information about required tasks and skills in a useful format for determining training requirements. This form breaks down a job into specific tasks and details the knowledge, skills, and abilities needed to perform them effectively. Therefore, it is the best choice among the given options.

Question 3

What is the second step in the training process?

Accepted Answer

Developing specific training objectives is the second step in the training process. This involves identifying what skills or knowledge employees need to acquire as a result of the training program. The objectives should be specific, measurable, achievable, relevant, and time-bound (SMART) to ensure that the training is effective.

Question 4

If an employer fails to train an employee adequately and an employee subsequently harms a third party,the court could find the employer liable for ________.

Accepted Answer

If an employer fails to train an employee adequately and an employee subsequently harms a third party, the employer may be found liable for negligent training. Negligent training is a form of negligence in which the employer fails to provide adequate training to an employee, and this failure leads to harm to a third party. Negligent hiring refers to the failure of an employer to reasonably investigate the background of a potential employee before hiring them. Discrimination relates to unfair treatment of employees based on a protected characteristic. Occupational fraud refers to fraud committed by an employee against their employer. Hazardous training is not a legal term and is not a relevant option.

Question 5

A graphic model that presents a precise overview of the knowledge,skills,and behaviors someone would need to perform a job well is known as a ________.

Accepted Answer

A competency model presents a comprehensive view of the skills, knowledge and behaviors that an individual requires to perform a job effectively. It translates a company's strategy and objectives into measurable, observable outcomes and serves as a basis for recruitment, employee development, performance management, and succession planning. Therefore, it is the best choice for the description provided.

Question 6

Which of the following terms refers to a procedure for providing new employees with basic background information about the firm?

Accepted Answer

Orientation is a process that is used to introduce new employees to the organization. This process includes providing them with basic background information about the company, such as its history, mission statement, organizational structure, and policies and procedures. Orientation is designed to help new employees acclimate to their new work environment so that they can quickly become productive members of the team.

Question 7

James,an HR manager,is currently identifying the specific job performance skills required for a telemarketing position at Newman Enterprises.He is also assessing the skills of prospective trainees.James is most likely involved in which of the following aspects of the training process?

Accepted Answer

James is conducting a needs analysis, which is the process of determining specific skills and knowledge required for a job and evaluating the skills of prospective trainees.

Question 8

Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________.

Accepted Answer

The answer of Employers will most likely use all of...

Question 9

What is the final step in the training process?

Accepted Answer

Evaluation is the final step in the training process. It allows the trainer to assess the effectiveness of the program and identify any areas of improvement.

Question 10

________ is a detailed study of the job to determine what specific skills the job requires.

Accepted Answer

Task analysis involves breaking down a job into specific tasks and identifying the skills and knowledge required to perform each one successfully. Needs analysis focuses on identifying organizational needs, performance analysis involves evaluating the performance of individuals or teams, and training strategy and development planning are broader concepts that may include task analysis but also involve planning and implementing training or development programs.

Question 11

The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________.

Accepted Answer

The process described here is known as performance analysis, which involves identifying performance deficiencies and determining whether training or some other solution is necessary to address them. Choices A, B, D, and E are not a comprehensive description of this process.

Question 12

All of the following topics are typically addressed during employee orientation EXCEPT ________.

Accepted Answer

Wage curves are not typically addressed during employee orientation, as they are a more advanced topic that is typically discussed during performance evaluations or salary negotiations. The other topics listed (employee benefits, personnel policies, daily routine, and safety measures) are all common topics covered during employee orientation.

Question 13

The first step in a training program is to ________.

Accepted Answer

Conducting a needs analysis is the first step in a training program. This involves identifying the gap between current and desired performance levels and pinpointing the areas where training is needed. Only after this step can the program's content and budget be designed and the program presented to a test audience and assessed for success or failure.

Question 14

Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

Accepted Answer

Selecting a labor union is a personal choice and it is not appropriate for a firm's orientation program to assist with this decision.

Question 15

Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.

Accepted Answer

Giving trainees adequate practice and allowing them to work at their own pace during a training session can help transfer skills more easily to the job. This will ensure that the trainees are proficient in their job and will ultimately be beneficial for the employer.

Question 16

Which of the following will most likely occur during the third step of the training process?

Accepted Answer

The third step of the training process typically involves the implementation of the training, such as training employees with an online program.

Question 17

Which of the following terms refers to helping new employees appreciate the values and culture of a firm?

Accepted Answer

Onboarding refers to the process of integrating new employees into the company culture and helping them understand the values and practices of the organization. Outsourcing refers to the practice of hiring an external company to perform tasks or services that would otherwise be done by the organization's own employees. Organizing refers to the process of arranging and coordinating resources and activities within an organization to achieve specific goals. Offshoring refers to the practice of moving a company's operations to another country to take advantage of lower costs or other benefits. Outplacing is a term used in human resources to refer to the process of helping employees who have been laid off or are no longer needed by the organization to find new employment opportunities.

Question 18

All of the following will most likely motivate trainees EXCEPT ________.

Accepted Answer

Teaching new terminology and technical concepts can be challenging and may not necessarily motivate trainees. The other options, such as using visual aids, providing an overview, utilizing a reasonable schedule, and allowing trainees to set their own pace, are all proven ways to motivate and engage trainees during a training session.

Question 19

Which of the following steps will most likely NOT help employers protect themselves against charges of negligent training?

Accepted Answer

Paying employees for their training time is a legal and ethical obligation but does not directly relate to the adequacy or effectiveness of the training provided, which is the focus of negligent training claims.

Question 20

Surveys have found that ________ has the greatest influence on organizational performance and employee productivity.

Accepted Answer

Goal-setting has been found to have the greatest influence on organizational performance and employee productivity. Studies have shown that setting specific and challenging goals can increase motivation and performance, as well as provide direction and focus for employees. Other factors such as feedback, training, and appraisals can also be important for improving performance, but goal-setting has been consistently found to be the most effective.

Quiz 8: Training and Developing Employees