Question 1

What is Google Chrome?

Accepted Answer

Google Chrome is a web browser developed by Google. It is designed to be fast, secure, and easy to use.

Question 2

What is one disadvantage to using a satellite modem that would affect a high school student?

Accepted Answer

Satellite modems often come with high initial costs for equipment and installation, which can be a significant disadvantage for a high school student who may have limited financial resources.

Question 3

If incorrect characters appear on the screen of a modem that is attempting to connect, what is the most likely culprit?

Accepted Answer

Incorrect settings can cause incorrect characters to appear on the screen during a modem connection attempt. This could be due to incorrect baud rate, parity, or other communication settings. Checking and correcting the settings should solve the issue.

Question 4

What is the purpose of the Search area on the Internet Explorer General tab?

Accepted Answer

The Search area on the Internet Explorer General tab allows configuration of search providers. Users can add or remove search providers, and set a default search provider for their browser.

Question 5

Stacy's parents are always goofing up their computer. This time, when they updated their Acrobat Reader they added the Google toolbar. Now they don't like that toolbar. Which Internet Explorer tab can Stacy use to remove that toolbar?

Accepted Answer

The Programs tab in Internet Explorer provides the option to manage installed programs and toolbars. Stacy can use this tab to remove the Google toolbar that her parents accidentally installed along with the Acrobat Reader update.

Question 6

What are two reasons why a PC technician must know about VoIP?

Accepted Answer

A PC technician must know about VoIP for two main reasons- Firstly, VoIP phones are commonly installed in many businesses, and it is the technician's responsibility to ensure proper installation and configuration. Secondly, software applications used for VoIP might need to be installed, configured, tested, and repaired when there is a problem, so a technician should have a good understanding of the technology to troubleshoot effectively.

Question 7

For what would a technician use Mozilla Firefox?

Accepted Answer

A technician would use Mozilla Firefox for troubleshooting research, as it is a widely used web browser that can help in researching solutions to technical problems. It is not used for providing QoS to VoIP phone, connecting tablet applications to cellular networks or enabling wireless connectivity to a WiMax tower.

Question 8

What term is used to describe a technician that helps another technician to learn the trade?

Accepted Answer

A technician who helps another technician to learn the trade is commonly referred to as a mentor. A mentor is an experienced and trusted advisor who provides guidance, support, and training to a less experienced individual, with the aim of helping them to develop their skills and knowledge in a particular field. This can be a highly valuable resource for aspiring technicians, as it can help them to learn new skills, gain confidence, and develop professionally.

Question 9

The best troubleshooting tool used when a cable or DSL modem that used to work but now does not work is _______.

Accepted Answer

Front panel lights on a modem can provide immediate, visual diagnostics regarding the status of the modem's connection, power, and other operational states. This makes them a very useful first step in troubleshooting issues with a modem that has stopped working.

Question 10

What is the number one cause of an analog modem transmitting at a less-than maximum speed?

Accepted Answer

Phone line noise is the main cause of an analog modem transmitting at less than maximum speed. The quality of the phone line determines the quality of the connection, and any interference or noise on the line can reduce the speed and reliability of the connection.

Question 11

Iggy, the PC technician, has a client that wants the name, company name, company phone number, and so on automatically entered on sites where the client frequently visits for business reasons. Which Internet Explorer tab can Iggy use to configure this request?

Accepted Answer

The Content tab in Internet Explorer includes options for AutoComplete, which can be used to automatically fill in personal information such as name, company name, and phone number on websites.

Question 12

What term describes traditional voice traffic going over the Internet?

Accepted Answer

VoIP stands for Voice over Internet Protocol and it describes the process of transmitting and receiving traditional voice traffic over the Internet. Gateways, bandwidth, and aggregation are related concepts but do not specifically describe traditional voice traffic going over the Internet. DSL is a type of digital subscriber line technology used for Internet access but is not directly related to traditional voice traffic.

Question 13

Which of the following is the best preventive maintenance for a modem?

Accepted Answer

The answer of Which of the following is the best...

Question 14

What is mentoring?

Accepted Answer

Mentoring is the act of helping others who are not as skilled or experienced in a given field. It involves sharing knowledge, experiences, and advice to enable someone to improve their skills and achieve their goals.

Question 15

Which of the following is NOT a disadvantage of an internal modem when compared to an external modem?

Accepted Answer

Internal modems do not require coordination between the UART (Universal Asynchronous Receiver-Transmitter) speed and the modem speed; this is managed internally and automatically, making B not a disadvantage when comparing internal to external modems.

Question 16

What does asymmetrical mean in relation to an ADSL modem?

Accepted Answer

Asymmetrical in relation to an ADSL modem means that the downstream speed is faster than the upstream speed. ADSL stands for asymmetrical digital subscriber line, which is designed to provide faster download speeds compared to upload speeds.

Question 17

An advantage of an external modem is .

Accepted Answer

External modems are advantageous because they can be easily connected to different computers without the need for disassembling the computer, offering flexibility in usage across multiple devices. Choices A and B do not universally apply to external modems in comparison to internal modems.

Question 18

What is the most likely culprit if an analog modem shows a ʺNo dial toneʺ message?

Accepted Answer

If the modem is showing a "No dial tone" message, the most likely culprit is the phone cable. The phone cable is responsible for connecting the modem to the wall jack or phone line, and if it is damaged or not securely connected, the modem will not receive a dial tone. It is important to check the phone cable first before checking other components such as the modem or serial cable.

Question 19

Jane is a Cisco Academy professor. Jane has some online testing software that uses the Java plug-in. Which Internet Explorer tab can Jane use to ensure that the plug-in is installed?

Accepted Answer

The "Programs" tab in Internet Explorer is where users can manage add-ons and plug-ins, including ensuring that necessary plug-ins like Java are installed and enabled.

Question 20

What is a line-of-site backhaul?

Accepted Answer

A line-of-site backhaul refers to the use of towers to transmit data from one point to another, typically over a short distance. This is often used in wireless network infrastructure to connect base stations or access points to the Internet or other network resources. It requires a clear line-of-sight between the transmitting and receiving towers, and is often used in rural or remote areas where traditional wired connections are not practical or cost-effective.

Quiz 13: Internet Connectivity