Question 1

Which type of paper is most likely to cause printer jams?

Accepted Answer

Recycled paper has a rougher surface than other types of paper and may contain debris, making it more likely to cause printer jams.

Question 2

Which part would not be found in a thermal printer?

Accepted Answer

Thermal printers do not use a fuser assembly, which is typically found in laser printers to bond toner to the paper. Thermal printers work by selectively heating thermal paper or using a thermal ribbon to transfer ink.

Question 3

You are on a service call to fix a customerʹs printer when he asks you to help with a network firewall issue. This is not part of your normal responsibilities. What should you do?

Accepted Answer

D  You should either call your supervisor to find the appropriate resource (A) or inform the customer empathetically that you cannot assist and report the request to your supervisor (D). Both actions ensure that the customer receives the correct support without overstepping your responsibilities.

Question 4

Which of the following is an advantage of networking a printer?

Accepted Answer

Networking a printer can lead to reduced costs because it allows multiple users to share a single printer, eliminating the need for multiple devices. This can save money on hardware purchases and maintenance.

Question 5

Richard is watching the laser printer for his two pages of graphic output. After a few moments, the data indicator light came on and a single page came out with only half of the page printed. This type of problem commonly occurs when the

Accepted Answer

The issue described, where only half of a page is printed despite expecting more, is indicative of a memory issue in the printer. This happens because the printer does not have enough memory to process and print the entire page of graphics, which typically require more memory than text due to their complexity.

Question 6

A printer that an application uses without any configuration changes is called a

Accepted Answer

A default printer is the printer that an application automatically uses without any configuration changes needed. It is the printer that is set as the default option in the system preferences or settings. Primary and secondary printers are not necessarily related to configuration or default settings, and there is no standard definition for a "configuration printer."

Question 7

What laser printer component supplies voltage to the primary corona or conditioning roller?

Accepted Answer

The high voltage power supply (HVPS) supplies voltage to the primary corona or conditioning roller in a laser printer. The HVPS generates the high voltage that is used to charge the drum to a high positive voltage, which is then discharged in areas where toner is not wanted in order to create the image.

Question 8

If a dot-matrix printer prints light and then dark. What is the first part that you will check?

Accepted Answer

The ribbon is responsible for providing the ink for printing. If the print is light and then dark, it could be due to uneven wear or distribution of ink on the ribbon.

Question 9

What is the purpose of a printer separator page?

Accepted Answer

A printer separator page is a page that is printed at the start of a print job. It is used to separate multiple print jobs and to identify which print job belongs to which user or department. Some separator pages also include information such as the date and time, the name of the user who printed the job, and the number of pages in the job.

Question 10

You see your co-worker take software out of the locked cabinet and put it in his laptop bag and take it home. You suspect that he is installing it on an unauthorized computer because there are no external service calls for that technician in the morning. What should you do?

Accepted Answer

Taking software from work without authorization is a violation of company policy and potentially illegal. Reporting this behavior to your supervisor can help prevent any unauthorized use of company resources and protect the company from any legal consequences. It is important to address the situation in a professional and discreet manner to avoid any potential conflict with your co-worker.

Question 11

If you access the print queue and get an access denied message, you

Accepted Answer

Getting an access denied message when accessing the print queue usually means that you need administrative privileges to manage it. Therefore, logging on using an administrator account is the best option.

Question 12

What upgrade would help productivity on a color laser printer?

Accepted Answer

Upgrading the memory helps improve the printing speed and efficiency on a color laser printer. This is because more memory allows the printer to hold and process larger and more complex documents, reducing the need for the printer to constantly stop and start printing. This can significantly improve productivity. Buying a font cartridge or a second paper tray may be helpful for other reasons, but they do not directly impact the printing speed or efficiency. Attaching the printer to a print server may improve convenience and accessibility, but it does not affect productivity in terms of printing speed or efficiency.

Question 13

You see a userʹs password taped to the bottom of the keyboard. You should

Accepted Answer

It is important to maintain the security and privacy of user passwords, and using someone else's password is a violation of that security. By informing the user that you saw the password and recommending that they change it and not write it down, you are helping them improve their security practices. Avoiding unauthorized access and ensuring password security is a fundamental principle of cybersecurity.

Question 14

What laser printer component applies a charge to the back of paper so that toner is pulled from the drum onto the paper?

Accepted Answer

The transfer roller applies an electrostatic charge to the paper, which attracts toner from the drum onto the paper, creating a printed image. The developing cylinder applies toner to the drum, the fusing rollers melt the toner onto the paper, and the scanner unit reads and digitizes the document being printed.

Question 15

The set of morals by which you live or work is known as your .

Accepted Answer

Ethics refer to a set of principles or values that guide behavior or decision-making. It encompasses personal and professional beliefs about right and wrong, good and bad, and how individuals should conduct themselves in various situations. Habits, personality type, and religious orientation may all influence one's ethics, but they are not interchangeable with the concept of ethics itself.

Question 16

What two languages could be called page-description languages?

Accepted Answer

Page-description languages (PDLs) are computer languages that describe the layout and appearance of a printed page. PostScript and HP Printer Command Language (HPPCL) are two commonly used PDLs. Therefore, Option A is the correct answer, because it lists the two languages that could be called page-description languages. Option B is incorrect because while HPA may be a valid abbreviation for HP PCL, it is not a commonly used term. Option C is incorrect because while PostScript (PS) is a page-description language, CPL is not a commonly used acronym for any PDL. Option D is incorrect because LPT and HTTP are not page-description languages, and LPT is not even a computer language.

Question 17

A laser printer has just had a new cartridge installed, but the output still appears light (almost blank). A second new cartridge produces the same result. What is the most likely problem?

Accepted Answer

The transfer corona is responsible for transferring toner from the cartridge onto the paper. If it is faulty, the toner may not be transferred properly, leading to light output. Faulty ink cartridges or a faulty scanner unit would not produce the same result with two different cartridges, and the fuser unit is responsible for melting the toner onto the paper after it has been transferred, so it is less likely to be the cause of light output.

Question 18

The business office at a college reports to the help desk that the output from the laser printer is blurry (almost like a shadow copy slightly to the right of the duplicate image). What is the most likely problem?

Accepted Answer

The most likely problem is the printer cartridge. A defective or low-quality toner cartridge can cause issues like blurry or shadowed prints due to improper toner distribution.

Question 19

You arrive at a managerʹs office on a service call, and the manager is on a phone call talking about firing someone. What should you do?

Accepted Answer

The answer of You arrive at a managerʹs office on...

Question 20

You are on a service call to fix a customerʹs printer when she asks you to install a software package. The software is on a personally made CD with the key written on it. You suspect the software is pirated. What do you do?

Accepted Answer

Installing pirated software is illegal and unethical. Informing the customer about the legal implications is the correct course of action.

Quiz 9: Other Peripherals