Which types of quality costs are incurred after a defective product is delivered to a customer?
A) Appraisal (detection) costs
B) Prevention costs
C) External failure costs
D) Internal failure costs

Question

Quizplus · Accepted Answer

External failure costs are incurred after a product has been delivered to the customer and a defect is found. These costs include warranties, returns, and repairs.

Which Types of Quality Costs Are Incurred After a Defective