Customers have been complaining about the products produced by Derek's department. His team has checked all the equipment, but they cannot find the cause of the poor quality. What kind of questions would most help them with this issue?
A) solution-oriented
B) rapport-building
C) probing
D) closed
E) funnel

Question

Quizplus · Accepted Answer

Probing questions would be most helpful in this situation as they are designed to go deeper into the issue and gather more detailed information. These questions can help the team identify the root cause of the problem and find a solution. Solution-oriented questions may be helpful after the cause has been identified, but probing questions are more effective in this initial stage. Rapport-building and closed questions are less relevant in this situation, and funnel questions may be too narrow in scope.

Customers Have Been Complaining About the Products Produced by Derek's