When Jamie listens to a customer, she maintains eye contact, nods when appropriate, and ignores her phone when it gives an incoming message alert. Which active listening skill is she using?
A) reflecting
B) holding judgment
C) summarizing
D) clarifying
E) paying attention

Question

Quizplus · Accepted Answer

Jamie is using the active listening skill of paying attention by maintaining eye contact, nodding appropriately, and ignoring distractions.

When Jamie Listens to a Customer, She Maintains Eye Contact