Question 1

Trying to keep a blank expression when hearing bad news would be an example of ________.

Accepted Answer

Neutralization involves trying to keep a blank expression or neutralize one's emotional expression in response to a situation, in this case, hearing bad news. This is done to hide one's true feelings or reactions.

Question 2

Judy notices her coworkers slouching when they are in meetings. Her coworkers are communicating through their ________ behavior.

Accepted Answer

Kinesic behavior refers specifically to body movements and gestures, which would include slouching. Interpersonal behavior refers more generally to how people interact with each other, and proxemics is the study of personal space and how it influences communication.

Question 3

A lock on a door is an example of a(n) _____ marker.

Accepted Answer

A lock on a door is an example of a territorial marker, as it indicates that the space behind the door belongs to a specific person or group and is their territory to control.

Question 4

Why is touch such an important nonverbal code?

Accepted Answer

Touch is a powerful nonverbal code because it can convey a wide range of emotions, intentions, and meanings. However, it is also frequently misunderstood, which can lead to confusion and conflict. Therefore, understanding the nuances of touch is important for effective communication.

Question 5

A restaurant's decision to use intense colors, intimate seating arrangements, and bright lighting are all examples of influencing ___________.

Accepted Answer

The restaurant's decision to use intense colors, intimate seating arrangements, and bright lighting all influence the environment, or the atmosphere and ambiance of the restaurant.

Question 6

Proxemics is a type of ________ communication.

Accepted Answer

Proxemics is the study of how people use and perceive space and distance. It involves nonverbal communication through physical proximity, such as how close or far apart people stand or sit in relation to each other.

Question 7

Greeting a coworker with a handshake falls under the category of _________ touch.

Accepted Answer

The answer of Greeting a coworker with a handshake falls...

Question 8

How is communication made the most effective?

Accepted Answer

Communication is most effective when verbal and nonverbal elements work together to convey a message. Verbal communication alone may not accurately convey emotions or attitudes, while relying solely on nonverbal cues can often lead to misinterpretations. Integrating both forms of communication can enhance clarity and understanding in interactions.

Question 9

What word best describes the symbols communicators use?

Accepted Answer

The symbols communicators use are abstract because they represent ideas or concepts rather than tangible objects. They are vague because their meanings can vary significantly among different people or cultures. They are arbitrary because the symbols themselves have no inherent connection to what they represent; the meanings are assigned by people. Therefore, all of the options accurately describe aspects of the symbols used in communication.

Question 10

Stacy is studying in the library at her school when a stranger comes up and moves her backpack to take the seat next to her. Stacy becomes uncomfortable and moves to another table. This is a violation of _____________.

Accepted Answer

The answer of Stacy is studying in the library at...

Question 11

Aaron is playing a game of poker with his friends when he gets a really good hand. He wants to bait his opponent to make a bet, so he puts a sad look on his face to indicate he doesn't like his hand. Aaron is using the strategy of __________.

Accepted Answer

The answer of Aaron is playing a game of poker...

Question 12

Rules regarding when, how, where, and with whom to talk about certain things are known as __________.

Accepted Answer

Regulative rules refer to the guidelines that dictate when, where, how, and with whom to talk about certain topics. Contextual rules refer to the general context or situation in which communication occurs, and constitutive rules refer to the meaning and interpretation of communication in a certain context. Therefore, the best choice is B.

Question 13

Which of the following is not a purpose of nonverbal behavior?

Accepted Answer

Nonverbal behavior can complement or enhance verbal communication, but it cannot replace it entirely. Verbal communication is essential in conveying precise and specific meaning.

Question 14

The space that is generally occupied by significant others, family members, and close friends is known as the ___________ zone.

Accepted Answer

The intimate zone is the space that is generally occupied by significant others, family members, and close friends. The social zone is the space that is generally occupied by acquaintances and coworkers, while the informal and casual zones are not commonly used terms for personal space.

Question 15

Monica is proud of a new tattoo she just had done on her wrist and has been showing her new ink to her friends at work. She is communicating with the use of a(n) _________.

Accepted Answer

Monica's tattoo is an example of an artifact in the context of nonverbal communication. Artifacts are personal objects used to communicate identity or personal values, such as clothing, jewelry, or tattoos.

Question 16

While Shawn is talking to a colleague about firings in the department, he notices his coworker wringing her hands and fidgeting quite a bit, so he changes the subject. Shawn's colleague is displaying ________.

Accepted Answer

Shawn's colleague is displaying adapters, which are nonverbal behaviors people use to manage emotions or stress, such as wringing hands or fidgeting, especially in uncomfortable situations.

Question 17

________ is the most powerful form of nonverbal communication.

Accepted Answer

The answer of ________ is the most powerful form of...

Question 18

During a speech, Frank lost his footing and fell to the floor. To show the audience he was okay, Frank gave a thumbs-up to the crowd. The thumbs-up is an example of a(n) ___________.

Accepted Answer

The thumbs-up is a gesture that carries a specific meaning or message, in this case, to indicate that Frank is okay. This type of gesture is known as an emblem.

Question 19

What type of communication rules describe what "appropriate" communication consists of?

Accepted Answer

Regulative communication rules describe what "appropriate" communication consists of. These rules guide behaviors and dictate what is considered appropriate or inappropriate in communication situations. They are based on social norms and cultural expectations, and help individuals navigate interpersonal relationships and social interactions. Nonverbal communication rules govern the use of body language, facial expressions, and gestures, while constitutive communication rules deal with the meanings and interpretations of language and symbols. Audience-centered communication rules focus on tailoring communication to the specific needs and preferences of the audience. However, none of these types of communication rules specifically describe what is considered "appropriate" communication.

Question 20

John is giving a presentation at his office. During his speech, John controls his tone of voice, how fast he is talking, and how he articulates his words. John is using the nonverbal code of _________.

Accepted Answer

John is controlling his tone, rate, and articulation of his words, which falls under the nonverbal code of vocalics. Kinesics refers to body language and facial expressions, proxemics refers to the use of space, and physical appearance refers to personal grooming and clothing choices.

Quiz 2: Verbal and Nonverbal Communication