Jack Johnson uses a Pareto chart to identify the frequency of different complaints from his customers. After identifying the biggest problem, he may create a _____ to solve it.
A) demographic report
B) waterfall chart
C) fishbone diagram
D) competitor profile
E) pie chart

Question

Quizplus · Accepted Answer

A fishbone diagram, also known as an Ishikawa diagram or cause-and-effect diagram, is a tool used to identify the root cause of a problem. It can help Jack Johnson analyze the underlying causes of the most frequent complaint identified by the Pareto chart and develop effective solutions to address it.

Jack Johnson Uses a Pareto Chart to Identify the Frequency