s an element of customer service, on-time shipment is a variation on the notion of availability. On-time shipment has to do with the ________ promises made, and the _____ of orders shipped as promised to ______ orders.
A) cost / number / backordered
B) transportation / number / total
C) delivery / number / total
D) delivery / ratio / total
E) delivery / ratio / backordered

Question

Quizplus · Accepted Answer

Delivery is the process of transporting goods from one place to another. The ratio of orders shipped as promised to total orders is a measure of on-time shipment performance.

S an Element of Customer Service, On-Time Shipment Is a Variation