A nurse manager is faced with the task of introducing an unpopular change to a staff that includes several nurses who have acted as rejecters to previous changes. The manager expects resistance but hopes to identify these rejecters early in the process. The manager should be particularly alert to which statements?
A) "I don't care what they say; I'm not giving care that way."
B) "I don't think this is going to work, but I'll probably come around to it sooner or later."
C) "I'm not crazy about this idea, but we do need to change how we are providing care."
D) "I bet I can make it very difficult for this change to occur."
E) "It won't be so bad. I like change."

Question

Quizplus · Accepted Answer

Statements A and D indicate a strong resistance to change and a potential for disruptive behavior. The nurse manager should pay close attention to these individuals and address their concerns or resistance early in the change process to avoid undermining the change effort. Statements B, C, and E indicate varying levels of openness or willingness to consider the change, and may be potential allies in supporting the change effort.

A Nurse Manager Is Faced with the Task of Introducing