The staff is transitioning to a major change in the provision of nursing care in a large hospital. Which behaviors should the nurse manager watch for that would indicate possible problems?
A) Nurses are discussing the change at breaks and meals.
B) Nurses are doing both the old work and the new work.
C) A nurse says, "I guess everything we've done for years is wrong."
D) The provision of care with the new system takes longer than expected.
E) Nurses are doing parts of the old procedure and parts of the new procedure.

Question

Quizplus · Accepted Answer

These behaviors indicate potential problems: doing both old and new work suggests confusion or resistance, expressing doubt about past practices can indicate low morale or resistance, and mixing old and new procedures shows a lack of clarity or training.

The Staff Is Transitioning to a Major Change in the Provision