Question 1

People from collectivist cultures are careful to express emotions in ways that do not affect others negatively, whereas people from individualistic cultures are more concerned with revealing their true feelings.

Accepted Answer

This statement is generally true. In collectivist cultures, there is more emphasis on group harmony and avoiding conflict, so individuals may be more cautious about expressing emotions in ways that could be viewed as disruptive or disrespectful to others. In individualistic cultures, however, there is often a greater emphasis on individual expression and authenticity, so people may feel freer to express their true feelings even if it may affect others. Of course, these are broad generalizations and individual differences within cultures exist.

Question 2

Our evaluations of what happens have a greater impact on our feelings than what actually happens.

Accepted Answer

This statement is true according to research in the field of psychology. Our interpretations and perceptions of events can greatly influence our emotional response to them. This is known as cognitive appraisal theory.

Question 3

"You'll probably think I'm crazy, but ..." is an example of
A) hedging.
B) sin license.
C) disclaimer.
D) credentialing.

Accepted Answer

"You'll probably think I'm crazy, but ..." is an example of a disclaimer, where the speaker prefaces their statement with a phrase that aims to mitigate potential criticism or disbelief from the listener.

Question 4

Mindfulness is a perfect example of feedback.

Accepted Answer

Mindfulness is a practice focused on bringing one's attention to experiences occurring in the present moment in a non-judgmental way, rather than a form of feedback.

Question 5

The four conversation rules are
A) quantity, quality, relation, and manner.
B) quality, direct, objective, and relation.
C) quality, quantity, context, and disclosure.
D) relation, context, disclaim, and altercast.

Accepted Answer

The four conversation rules are quantity (being informative but not giving too much or too little information), quality (making sure statements are true and supported), relation (being relevant to the conversation), and manner (being clear and avoiding ambiguity). These rules were first introduced by philosopher Paul Grice and have since become widely recognized in the field of communication.

Question 6

Emotion involves three components: bodily reactions, mental interpretations, and situations.

Accepted Answer

Emotion involves three components: physiological arousal, expressive behaviors, and conscious experience.

Question 7

Characteristics of good excuses include all of the following EXCEPT
A) promising things will be better in the future.
B) avoiding blaming others.
C) failing to admit wrongdoing.
D) acknowledging responsibility.

Accepted Answer

Failing to admit wrongdoing is not a characteristic of a good excuse. Good excuses should acknowledge responsibility, avoid blaming others, and promise things will be better in the future. By not admitting to any wrongdoing, the excuse may come across as insincere or manipulative.

Question 8

Generally, the most effective feedback is that which is most immediate.

Accepted Answer

Immediate feedback is generally more effective because it allows the person receiving the feedback to make adjustments quicker and with greater specificity. Delayed feedback can result in the person forgetting the details of the situation or task, and the feedback may not be as relevant or helpful.

Question 9

Metacommunication is only effective if you get beyond talk about talk to talk about the problem.

Accepted Answer

Metacommunication refers to communication about communication. It becomes effective when it addresses the underlying problem and not just focuses on discussing the way communication is happening.

Question 10

Excuses allow all of the following EXCEPT
A) lessening the negative impact of the message.
B) justifying your poor performance.
C) maintaining interpersonal relationships.
D) reversing previous communication.

Accepted Answer

Excuses are not meant to reverse previous communication, but rather to provide a reason or justification for a situation or behavior.

Question 11

Which of the following is NOT an example of a disclaimer?
A) hedging
B) sin license
C) altercasting
D) credentialing

Accepted Answer

Hedging, sin license and credentialing are all examples of disclaimers. Altercasting refers to the act of positioning or suggesting a certain identity or role to someone else, and is not a disclaimer.

Question 12

The process of conversation involves five steps. They are
A) opening, closing, middle, business, transitions.
B) closing, feedback, business, feedforward, opening.
C) feedforward, business, transitions, closing.
D) opening, feedforward, business, closing, follow-up.

Accepted Answer

The correct sequence of steps in a conversation is opening, feedforward, business, feedback, and closing.

Question 13

With feedforward, you can accomplish all of the following EXCEPT
A) altercast.
B) disclaim.
C) revealing important information about yourself.
D) preview the message.

Accepted Answer

Feedforward is used to provide information relevant to the message being delivered, but it does not involve revealing personal information about oneself. The other options (A, B, and D) are all examples of how feedforward can be used to enhance communication effectiveness.

Question 14

Feedback can be all of the following EXCEPT
A) person-focused or message-focused.
B) low monitored or high monitored.
C) immediate or delayed.
D) subjective or objective.

Accepted Answer

The answer of Feedback can be all of the following...

Question 15

According to Robert Plutchik, there are ten basic emotions.

Accepted Answer

Robert Plutchik proposed that there are eight primary emotions (anger, fear, sadness, disgust, surprise, anticipation, trust, and joy) and eight secondary emotions, which are a combination of two primary emotions.

Question 16

"The moralist" seems to have an inside track on what's right and what's wrong.

Accepted Answer

"The moralist" typically holds strong beliefs about ethics and values, and therefore may feel confident in their understanding of what is right and wrong. However, different individuals and cultures may have different perspectives on these issues, and there can be significant debate and disagreement even among experts in philosophy and morality. Therefore, while "the moralist" may have a clear and consistent personal code of ethics, their views may not be universally accepted or objectively verifiable.

Question 17

Feedforward can be used to place the receiver in a specific role.

Accepted Answer

Feedforward can be used to provide direction and expectations for the receiver. By providing information on what is expected of them, feedforward can also place the receiver in a specific role.

Question 18

Motives for making excuses include all of the following EXCEPT
A) to reduce stress from a poor performance.
B) to reverse what you have just said and wish you hadn't.
C) to project a positive image.
D) to reduce a negative reaction.

Accepted Answer

Making excuses is typically a defensive strategy used to reduce stress or negative reactions, project a positive image, or avoid responsibility. Reversing what you have just said and wishing you haven't is not a common motive for making excuses.

Question 19

Gender display rules demonstrate the impact of culture on emotional expression.

Accepted Answer

Gender display rules refer to a set of cultural norms that dictate how men and women are supposed to express their emotions. These rules vary widely across cultures, and they demonstrate the powerful influence of culture on emotional expression. For example, in some cultures, it is considered appropriate for men to show anger or aggression, while in others, men are expected to remain calm and composed at all times. Similarly, some cultures encourage women to express their emotions freely, while others expect them to be more reserved and restrained. Gender display rules are a reflection of the values, beliefs, and expectations of a particular culture, and they shape the way people think about and experience emotions.

Question 20

The three components of emotions include ___________, __________ and __________.

Accepted Answer

The answer of The three components of emotions include ___________,...

Quiz 8: Conversation Skills

People from collectivist cultures are careful to express emotions in ways that do not affect others negatively, whereas people from individualistic cultures are more concerned with revealing their true feelings.

Our evaluations of what happens have a greater impact on our feelings than what actually happens.

"You'll probably think I'm crazy, but ..." is an example of

Mindfulness is a perfect example of feedback.

The four conversation rules are

Emotion involves three components: bodily reactions, mental interpretations, and situations.

Characteristics of good excuses include all of the following EXCEPT

Generally, the most effective feedback is that which is most immediate.

Metacommunication is only effective if you get beyond talk about talk to talk about the problem.

Excuses allow all of the following EXCEPT

Which of the following is NOT an example of a disclaimer?

The process of conversation involves five steps. They are

With feedforward, you can accomplish all of the following EXCEPT

Feedback can be all of the following EXCEPT

According to Robert Plutchik, there are ten basic emotions.

"The moralist" seems to have an inside track on what's right and what's wrong.

Feedforward can be used to place the receiver in a specific role.

Motives for making excuses include all of the following EXCEPT

Gender display rules demonstrate the impact of culture on emotional expression.

The three components of emotions include _, and __.