Which of the following statements about total quality management (TQM) is true?
A) TQM is an integrated organization-wide strategy for improving product and service quality.
B) TQM is a specific technique used to reposition a company's product so as to justify higher prices.
C) TQM is based on four mutually reinforcing principles: customer focus, customer satisfaction, participative management, and delegation.
D) TQM was developed and is monitored by the International Organization of Standards.
E) All of these statements about TQM are true.

Question

Quizplus · Accepted Answer

TQM is not a specific tool or technique. TQM is based on the three principles of continuous improvement, customer focus and satisfaction, and teamwork.

Which of the Following Statements About Total Quality Management (TQM)