Which of the following statements about ISO 9000 is true? A) ISO 9000 is a single international standard for achieving consistency in quality management and quality assurance in companies throughout the world. B) The ISO 9000 standard is applicable only to the manufacturing of goods and not to the delivery of services. C) ISO 9000 certification may be suspended or canceled if companies fail a periodic audit following their initial ^{certification.} D) Ninety-eight percent of companies that already have achieved ISO 9000 certification said they did so because it increases profitability. E) Service providers can achieve ISO 14000 certification.

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ISO 9000 is a series of five international standards for achieving consistency in quality management and quality assurance in companies throughout the world. Certification increases customer satisfaction. ISO 14000 certification has to do with an organization's commitment to minimize its harmful effect on the environment. ISO 9000 is applicable to manufacturers and to service providers. Continued ISO certification is not guaranteed, however. Accredited third parties typically conduct periodic audits to make sure the company is still following quality procedures. If it is not, its certification is suspended or canceled

Which of the Following Statements About ISO 9000 Is True