A company expressing its ongoing commitment to continuous product improvement and premium quality products is committed to ____________ .
A) a bureaucratic structure
B) total quality management
C) winning ISO 8000 certification
D) implementing an MRP program
E) autonomous work stations

Question

Quizplus · Accepted Answer

The three principles that characterize TQM are continuous improvement, customer focus and satisfaction, and teamwork.

A Company Expressing Its Ongoing Commitment to Continuous Product Improvement