Which of the following is an important characteristic of a quality product?
A) reliability
B) validity
C) responsiveness
D) homogeneity
E) tangibility

Question

Quizplus · Accepted Answer

Reliability is an important characteristic of a quality product because it refers to the consistency of the product's performance over time. A reliable product will consistently meet or exceed the customer's expectations, which is crucial for maintaining customer satisfaction and loyalty. Validity, responsiveness, homogeneity, and tangibility are also important characteristics, but they do not address the issue of consistency and reliability.

Which of the Following Is an Important Characteristic of a Quality