The ability to consistently perform a service well is referred to as service____________ .
A) reliability
B) assurance
C) responsiveness
D) tangibility
E) durability

Question

Quizplus · Accepted Answer

Service reliability refers to the ability of a service provider to consistently perform a service accurately and dependably. This is an essential aspect of service quality and is particularly important in industries such as healthcare, transportation, and financial services, where mistakes or delays can have serious consequences. While assurance, responsiveness, tangibility, and durability are all important aspects of service quality, none of them specifically refers to the ability to consistently perform a service well.

The Ability to Consistently Perform a Service Well Is Referred