"Desirable behaviour" as a development strategy includes reinforcing all of the following except:
A)proper leadership style.
B)conflict resolution techniques.
C)appropriate types of communication.
D)knowledge and expertise.
E)interactions with customers.

Question

Quizplus · Accepted Answer

Reinforcing knowledge and expertise is not part of "desirable behaviour" as a development strategy, as it focuses more on interpersonal skills and behaviour rather than technical skills or expertise. The other options listed (proper leadership style, conflict resolution techniques, appropriate types of communication, and interactions with customers) all involve aspects of behaviour that can be reinforced and developed within individuals and teams.

"Desirable Behaviour" as a Development Strategy Includes Reinforcing All of the Following