In developing a knowledge management system, managers want to provide managers with a step by step procedure on how to solve problems. They want to do this because most of their problems are recurring events, and standard procedures work well. They are using a:
A) systems thinking approach.
B) learning organization approach to management.
C) codification system of knowledge management.
D) personalization system of knowledge management.

Question

Quizplus · Accepted Answer

The codification system of knowledge management involves capturing explicit knowledge and storing it in a system that can be easily accessed by others. Developing a step-by-step procedure for problem-solving is an example of explicit knowledge that can be codified and shared within an organization. This approach can be particularly useful for recurring problems where standard procedures can be developed and applied. Systems thinking and learning organization approaches focus on broader organizational concerns and are not specific to problem-solving procedures. Personalization systems of knowledge management focus on capturing tacit knowledge, which may not be relevant in this case.

In Developing a Knowledge Management System, Managers Want to Provide