Question 1

During the latest employee survey it was established that the staff find the hospital "dirty" and "non-conducive to health and healing." Which strategy can help with the staff's perception of the organization?

Accepted Answer

1. The staff is offering input to help the hospital improve. This input should be acknowledged and acted upon.
2. This approach implies that the staff is to blame for the situation and could result in hesitance to share any other suggestions.
3. This action places the blame on one department for a problem that is facility wide.
4. This action is not logical in the face of this situation.

Question 2

The results of a patient discharge questionnaire reveal that the hospital is not easy to navigate and is not physically comfortable for visitors. What should be done to address these findings?

Accepted Answer

1. Simply studying the questionnaire is not helpful.
2. Changing furniture only addresses the comfort in that area and does not address navigation issues.
3. This committee should take a critical look at the hospital as a whole from the perspective of someone who is an occasional visitor.
4. Information from discharged patients is very helpful and should not be discounted.

Question 3

Why is it that most nursing positions are held by those classified as "baby boomers?"

Accepted Answer

1. This is a true statement, but is not the best answer to the question.
2. This is a fact that answers the question.
3. This is a true statement, but is not the best answer to the question.
4. This is a true statement, but is not the best answer to the question.

Question 4

Which actions support the organization's goal to increase transparency? Select all that apply.

Accepted Answer

1. Transparency means that information is openly shared, whether or not it results in a positive view of the organization.
2. Transparency means that information is openly shared, whether or not it results in a positive view of the organization.
3. Transparency means that information is openly shared, whether or not it results in a positive view of the organization.
4. Keeping this information out of public record is not supportive of the goal to be transparent.
5. Transparency means that information is openly shared, whether or not it results in a positive view of the organization.

Question 5

An anonymous note left in the hospital's suggestion box read, "There are many errors made with patient care, but the nurses are afraid to tell anyone." What can the hospital leadership do with this information?

Accepted Answer

1. The leadership cannot just ignore this note since it is a safety issue.
2. This is the best plan of use for this information.
3. This option may indicate that the hospital has a policy of blaming and threatening.
4. This option may indicate that the hospital has a policy of blaming and threatening.

Quiz 10: Diversity and Disparities in Health Care

During the latest employee survey it was established that the staff find the hospital "dirty" and "non-conducive to health and healing." Which strategy can help with the staff's perception of the organization?

The results of a patient discharge questionnaire reveal that the hospital is not easy to navigate and is not physically comfortable for visitors. What should be done to address these findings?

Why is it that most nursing positions are held by those classified as "baby boomers?"

Which actions support the organization's goal to increase transparency? Select all that apply.

An anonymous note left in the hospital's suggestion box read, "There are many errors made with patient care, but the nurses are afraid to tell anyone." What can the hospital leadership do with this information?