Question 1

Because they create dynamic, colorful presentations, the visual aids that are the business standard for presenting, defending, and selling ideas are
A) overhead transparencies.
B) flipcharts.
C) multimedia slides.
D) handouts.

Accepted Answer

Multimedia slides are the best choice for creating dynamic and colorful presentations that are standard in business for presenting, defending, and selling ideas. Overhead transparencies and flipcharts are outdated technologies that lack the flexibility and features of multimedia slides. Handouts are useful for supplementing presentations but do not provide the same impact as visual aids during the actual presentation.

Question 2

Which of the following uses the best writing style for an informal report?
A) James, Deloitte, and Wilts, Inc., after extensive review of references and credentials of contractors, has elected to contract with Peck Builders for the new office complex.
B) We are pleased to announce the selection of Peck Builders as general contractor for our new office complex.
C) After conducting an exhaustive search of building design elements and cost-efficiency data, the company has verified the qualifications of Peck Builders.
D) The findings demonstrate the imperative of selecting a fully qualified and bonded contractor for the new building project of James, Deloitte, and Wilts, Inc.; that contractor is Peck Builders.

Accepted Answer

Option B uses a more conversational tone and is easier to understand than the other options, making it a better choice for an informal report. The other options use more technical language and longer sentences, which may not be appropriate for an informal report.

Question 3

You should explain your qualifications in the body of your cover letter. Which of these is the best statement to use?
A) I am a qualified and fully licensed pediatric nurse.
B) Recent seminars in dysfunctional family dynamics have provided me the skills to interact effectively with families served by this position.
C) You need a licensed, registered nurse, and I meet those qualifications.
D) Having graduated summa cum laude from Southwest College, I am well-prepared and eager to apply my knowledge in nursing.

Accepted Answer

This statement highlights a specific qualification that is relevant to the position and shows the candidate's ability to work effectively with families. Option A simply states a qualification without any further context, option C is too basic, and option D mentions academic achievements but doesn't directly relate them to the position.

Question 4

Roxanne must give a presentation to her company's board of directors. Which of these is the best advice to give her?
A) Read the introduction to make sure you don't omit anything.
B) To show that you're human, apologize to the audience if you stumble or forget something.
C) Pause as you transition from one point to another.
D) Stay behind the lectern for a more professional appearance.

Accepted Answer

Pausing as you transition from one point to another allows the audience time to comprehend and absorb the information you just presented. It also gives you time to gather your thoughts before moving on to the next point.

Question 5

Which of the following statements about using cell phones for business is most accurate?
A) Because cell phones can be so annoying to others, do not use them for business purposes.
B) Leave your cell phone on at all times during the workday so that you don't miss important business-related calls.
C) Choose a unique and creative ring style, such as your college fight song, to rapidly distinguish calls to your cell phone.
D) Don't try to multitask while on a cell phone because doing so is rude and possibly dangerous.

Accepted Answer

It is best to not try to multitask while on a cell phone because it can come across as rude to the person on the other end of the line and can also be dangerous if you are distracted while performing other tasks.

Question 6

Which of the following is the best advice for leading an effective meeting?
A) Don't start the meeting until all those invited have arrived.
B) To foster creative thinking, allow team participants to deviate from the agenda.
C) Cover ground rules at the beginning of the meeting.
D) An effective team leader should do all of the above.

Accepted Answer

Covering ground rules at the beginning of the meeting sets expectations and promotes a structured environment for the team to work within. This can help prevent misunderstandings and keep the meeting on track. While A and B may seem like good ideas, they can actually waste time and lead to frustration for the attendees. Choice D includes all options, but not all situations require all three actions.

Question 7

Which of these is the best tip to follow when preparing a customized résumé?
A) Include your work e-mail address in the heading to make sure you don't miss any messages from potential employers.
B) Include personal data such as marital status and health to give potential employers a more complete picture.
C) Make sure that your résumé is never longer than one page.
D) Include a summary of qualifications at the top of your résumé to make it easier to read and to ensure that your most impressive qualifications are not overlooked by a recruiter.

Accepted Answer

Including a summary of qualifications at the top of your résumé is a great way to draw a recruiter's attention to your most impressive qualifications and make it easier to read. This tactic can help you stand out from other applicants who may bury their key qualifications in the body of their résumé.

Question 8

What is the first step in preparing to write a formal report?
A) Analyze your audience.
B) Research primary and secondary data.
C) Define the purpose of the project.
D) Decide how many pages the report will be.

Accepted Answer

Defining the purpose of the project is the first step in preparing to write a formal report. This will help you narrow down your focus, determine what information is necessary for inclusion, and establish the overall goals of the report. Analyzing your audience and researching data come later in the process after you have a clear understanding of your project's purpose. Deciding on the length of the report is a minor consideration compared to its content and purpose.

Question 9

Information found on blogs, wikis, or social network sites is an example of
A) primary research.
B) secondary research.
C) traditional research.
D) unacceptable research.

Accepted Answer

Information found on blogs, wikis, or social network sites is considered secondary research because it has already been gathered and published by others. Primary research involves conducting original research and collecting new data. Traditional research refers to established methods and techniques for conducting research, which can include both primary and secondary research. Unacceptable research would refer to research that is unreliable or unethical in some way.

Question 10

Which of the following tips for sending your résumé via e-mail is most accurate?
A) Employers prefer embedded résumés because they are immediately searchable.
B) Most employers prefer résumés as file attachments to e-mail.
C) Electronic résumés should be formatted in the same way as traditional print-based résumés.
D) Résumés embedded in e-mail messages do not require cover letters.

Accepted Answer

The answer of Which of the following tips for sending...

Question 11

Which of the following situations might require a progress report?
A) The work of a committee preparing for an open house when a new wing of a hospital is completed
B) The reporting of monthly sales figures for all divisions
C) An announcement of a company's plan to provide on-site child care
D) A one-page summary of a long article in The Wall Street Journal

Accepted Answer

A progress report is typically required to track the progress of a project or activity over time. The work of a committee preparing for an open house when a new wing of a hospital is completed is an example of an ongoing project that requires a progress report to keep stakeholders informed of the status of the project. The other options are not related to a specific project or activity that requires ongoing tracking and reporting of progress.

Question 12

Which of the following is not a goal to accomplish during the introduction of an oral presentation?
A) Capture your listeners' attention and get them involved.
B) Preview your main points.
C) Cite your research sources.
D) Introduce yourself and establish your credibility.

Accepted Answer

While it is important to cite research sources within the body of the presentation, it is not a goal to accomplish during the introduction. The other options are all important goals to accomplish during the introduction.

Question 13

If you decide to include a timetable for project completion in your informal proposal, in which section would you most likely put it?
A) Staffing
B) Authorization
C) Budget
D) Proposal

Accepted Answer

The timetable for project completion should be included in the proposal section of the informal proposal. This section outlines the goals and objectives of the project and provides details on how it will be executed, including timelines for completion. Staffing, Authorization, and Budget sections typically focus on different aspects of the proposal and would not be the most appropriate location for a project timeline.

Question 14

If an interviewer says, Why do you want to work for us? you should
A) briefly summarize current employment problems that require you to change employers.
B) show what you know about the interviewer's company and demonstrate how your goals match its point of view.
C) explain that as a recent graduate you want to work for any company that needs a person with your skills and background.
D) simply tell the truth about your reasons for seeking this job; for example, you are unemployed, you need more pay or better benefits, or you just graduated.

Accepted Answer

It is important to show the interviewer that you have done your research on their company and know about their goals and values. Additionally, it's important to explain how your skills and goals align with theirs to show that you are a good fit for the job. Simply stating current employment problems, general aspirations or unemployment is not a strong answer to this question.

Question 15

Which of the following statements about using visual aids in oral presentations is most accurate?
A) Handouts should always be distributed at the beginning of a presentation.
B) An oral presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual enhancement.
C) To engage your audience, keep the lights in the room as low as possible so that your PowerPoint slides will be easier to see.
D) All of these statements are accurate.

Accepted Answer

Research has shown that incorporating visual aids in oral presentations can increase audience comprehension and retention. However, handouts should not always be given at the beginning of the presentation as they may distract the audience from the speaker. Additionally, the lighting in the room should be appropriate for both the visual aids and the speaker to be seen clearly.

Question 16

The ultimate goal of a written business report is to
A) establish your place within the organization's hierarchy.
B) get your ideas across to your readers.
C) comply with government regulations.
D) demonstrate your proficiency as a technical communicator.

Accepted Answer

The main objective of a business report is to convey information to the readers in a clear and concise manner. The report should be written in a way that the target audience can understand and follow the ideas presented. While complying with regulations and demonstrating proficiency are important, they are not the ultimate goal of a business report.

Question 17

Having submitted several job applications, Thomas is an active job seeker. Which of the following is the best advice for Thomas?
A) Inform your children or roommates that they must answer the phone promptly to avoid missing any job calls.
B) Stop using voice mail to screen calls because employers are likely to find voice mail unprofessional.
C) If you put your cell phone number on your application, answer the cell phone only if your location is appropriate.
D) If you use an answering machine, have someone with a clear, professional speaking voice record your outgoing message.

Accepted Answer

It is important to answer the cell phone promptly if you have provided your cell phone number on your job application. However, be sure to answer the call only if your location is appropriate and there is no background noise or distractions.

Question 18

Chad has studied the effects of wellness programs on employee health and morale. He must present his findings to his supervisor, who is opposed to wellness programs. How should he organize the report?
A) Problem, facts, discussion, recommendation
B) Recommendation, facts, discussion
C) Purpose, findings, summary
D) Solution, findings, analysis, conclusion

Accepted Answer

This structure will allow Chad to address the concerns of his supervisor by presenting the problem, providing facts to support his findings, discussing the implications of the data, and providing a recommendation for action. This format is effective in persuading someone who may be opposed to a particular idea or solution.

Question 19

Which of the following statements about interview posture is most accurate?
A) Sit erect, leaning forward slightly to show interest and confidence.
B) Change positions often and gesture very frequently to convey high energy.
C) Lean forward and rest your arms on the desk or table before you to indicate control.
D) Relax back into your chair, slouching slightly, to demonstrate self-assurance.

Accepted Answer

Sitting erect and leaning forward slightly is the most appropriate posture for showing interest and confidence during an interview. This posture communicates engagement and attentiveness to the interviewer. Changing positions often or slouching may convey lack of focus or confidence, while leaning too far forward or resting arms on the table can be perceived as aggressive or overbearing.

Question 20

Which of the following statements about the changing nature of jobs in today's workplace is most accurate?
A) Following the downsizing in recent years, companies are now employing more people in permanent positions.
B) Work is typically outsourced to a group from or subsidiary of the same company.
C) Jobs are becoming more flexible and less permanent.
D) Companies prefer to hire employees for jobs with narrow descriptions.

Accepted Answer

The most accurate statement about the changing nature of jobs in today's workplace is that jobs are becoming more flexible and less permanent. With the rise of the gig economy and increased use of contract workers, fewer positions are offering job security or long-term employment. Companies are also more frequently utilizing remote workers or outsourcing work to independent contractors rather than hiring for permanent positions.

Quiz 17: Citation and Documentation Formats

Because they create dynamic, colorful presentations, the visual aids that are the business standard for presenting, defending, and selling ideas are

Which of the following uses the best writing style for an informal report?

You should explain your qualifications in the body of your cover letter. Which of these is the best statement to use?

Roxanne must give a presentation to her company's board of directors. Which of these is the best advice to give her?

Which of the following statements about using cell phones for business is most accurate?

Which of the following is the best advice for leading an effective meeting?

Which of these is the best tip to follow when preparing a customized résumé?

What is the first step in preparing to write a formal report?

Information found on blogs, wikis, or social network sites is an example of

Which of the following tips for sending your résumé via e-mail is most accurate?

Which of the following situations might require a progress report?

Which of the following is not a goal to accomplish during the introduction of an oral presentation?

If you decide to include a timetable for project completion in your informal proposal, in which section would you most likely put it?

If an interviewer says, Why do you want to work for us? you should

Which of the following statements about using visual aids in oral presentations is most accurate?

The ultimate goal of a written business report is to

Having submitted several job applications, Thomas is an active job seeker. Which of the following is the best advice for Thomas?

Chad has studied the effects of wellness programs on employee health and morale. He must present his findings to his supervisor, who is opposed to wellness programs. How should he organize the report?

Which of the following statements about interview posture is most accurate?

Which of the following statements about the changing nature of jobs in today's workplace is most accurate?