The direct pattern, with the bad news first, would be appropriate when you are
A) cancelling your weekly sales meeting.
B) informing employees of a major increase in their health insurance premiums.
C) turning down a request for a charitable contribution.
D) denying a customer's request for a credit increase but want to continue doing business with the customer.

Question

Quizplus · Accepted Answer

When the bad news is not damaging, such as cancelling a regularly scheduled meeting, the news should be delivered directly.

The Direct Pattern, with the Bad News First, Would Be