When should the direct organizational pattern be used to communicate bad news?
A) Never
B) When you don't know your reader
C) When firmness is necessary
D) When maintaining goodwill is important

Question

Quizplus · Accepted Answer

Use the direct pattern when firmness is necessary. The direct pattern should also be used when the receiver may overlook the bad news, when organization policy prefers directness, when the receiver prefers directness, and when the bad news is not damaging.

When Should the Direct Organizational Pattern Be Used to Communicate