Service quality can be standardized and made more efficient by _____.
A)greater dependence on the owner
B)automation
C)franchising
D)advertising

Question

Quizplus · Accepted Answer

Automation can standardize the service quality as it removes the potential for human error and ensures consistency in the service delivery process. This can also make the service more efficient by reducing the time and resources required to deliver it. Options A and D are not relevant to service quality standardization, and franchising may introduce variability in service quality due to differences in individual franchisees' performance.

Service Quality Can Be Standardized and Made More Efficient by _____