Which of the following is not a role of the Web from the vantage point of the retailer?
A)to furnish customer service in the form of E-mail and "hot links"
B)to replace mail,phone,and fax communications
C)to reach geographically dispersed consumers,including foreign consumers
D)to provide information to consumers

Question

Quizplus · Accepted Answer

The Web cannot entirely replace all forms of communication, particularly when it comes to more complex or sensitive issues. Phone and fax are still important communication channels for certain types of customer questions or requests, and mail may still be used for physical product delivery or returns.

Which of the Following Is Not a Role of the Web