Ben gave several suggestions to his supervisor as to how to improve telephone customer service. Ben's communication can be described as
Which of the following is NOT a guideline for being liked at work?
A) dress appropriately even on casual Fridays
B) be culturally sensitive
C) capitalize on grapevine communication
D) be respectful and friendly
Which of the following is a friendship need that is based on someone who helps you recognize your attributes (e.g., leadership skills, artistic talent, or sense of humor)?
D) ego support
Which of the following is NOT true about friendship, culture, and gender?
A) Friendships are closer in collectivist cultures than individualistic ones.
B) Women's friendships are based more on "personalism."
C) We should avoid stereotyping when we examine friendships.
D) Middle-aged women have more friends than middle-aged men.