Customer relationship management is perhaps the least important concept of modern marketing.

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Customer relationship management is a crucial element of modern marketing, as it focuses on building long-term relationships with customers, increasing customer loyalty, and improving customer satisfaction levels. Effective customer relationship management can lead to increased customer retention rates, higher levels of repeat business, and positive word-of-mouth referrals, all of which are important for sustainable business growth.

Customer Relationship Management Is Perhaps the Least Important Concept of Modern