Analyzing Zappos success using Herzberg's two-factor theory of motivation would suggest that
A)contextual factors,like being among the best paid employees in the retail industry,are the only reason for the firm's success.
B)content factors,like the collaborative atmosphere each employee creates are the only reason for the firm's success.
C)growth needs,like the autonomy in customer service,are the only reason for the firm's success.
D)Contextual,content,and growth needs factors all help to contribute to Trader Joe's success.

Question

Quizplus · Accepted Answer

Herzberg's two-factor theory suggests that both contextual factors (like pay and working conditions) and content factors (like job satisfaction and growth opportunities) contribute to employee motivation and ultimately, organizational success. Zappos' success can be attributed to a combination of contextual, content, and growth needs factors, such as their customer-focused culture, employee empowerment, and unique work environment. Therefore, option D is the best answer.

Analyzing Zappos Success Using Herzberg's Two-Factor Theory of Motivation Would