Which of the following measures would least likely be included in a balanced scorecard's internal business process perspective?
A)Percent change in throughput time
B)Customer satisfaction rating
C)Percent capacity utilization
D)Average waiting time per customer

Question

Quizplus · Accepted Answer

The Answer of Which of the following measures would least likely be included in a balanced scorecard's internal business process perspective?
A)Percent change in throughput time
B)Customer satisfaction rating
C)Percent capacity utilization
D)Average waiting time per customer

Which of the Following Measures Would Least Likely Be Included