Which of the measures below would most likely be found in the customer perspective of the balanced scorecard?
A)Change in market share
B)Training days per employee
C)Residual income
D)Percent capacity utilization

Question

Quizplus · Accepted Answer

The customer perspective of the balanced scorecard focuses on measures related to customer satisfaction and perspectives, such as market share, customer retention rates, and customer complaints.

Which of the Measures Below Would Most Likely Be Found