Question 1

During contract negotiations, television actors sometimes become too "sick" to come to work-until their salary demands are met. What form of worker resistance is this?

Accepted Answer

This is an example of withdrawal of effort or a form of work slowdown where the actors are purposely not coming to work until their demands are met.

Question 2

Who understands organizations as the result of the human search for meaning?

Accepted Answer

Weick is known for his theory of "sensemaking" which views organizations as the result of individuals' attempts to make sense of their environment and create meaning.

Question 3

According to Zweig, which aspect of a worker's relationship with an organization is rarely found in other, personal relationships?

Accepted Answer

Zweig argues that the aspect of a worker's relationship with an organization that is rarely found in other personal relationships is the expectation of some forms of surveillance and intrusion. This refers to the monitoring and oversight that employers may exercise over their employees, which is not typically present in personal relationships.

Question 4

Which of the following is NOT a form of employee-abusive communication?

Accepted Answer

A negative performance evaluation is not necessarily abusive communication, as it can be constructive feedback given in a professional manner. However, the other options involve disrespectful, hurtful, or malicious communication towards colleagues, and can contribute to a hostile work environment.

Question 5

Match the proper term to this definition: not a property of an organization, but an interpersonally and relationally transacted product of communication based on the relationships between people and what they talk about and how they do so.

Accepted Answer

Organizational climate refers to the interpersonal and relational transactions that occur between people in an organization and how they communicate. Core competencies refer to the specific skills and abilities that an organization possesses and uses to achieve its goals. Continuation of identity refers to the maintenance of an organization's culture and values over time. Vocational anticipatory socialization refers to the process of learning about and preparing for a career or job role.

Question 6

Intimacy and support are more characteristic of which type of goals?

Accepted Answer

Relational goals are focused on building and maintaining close relationships with others, which often involves intimacy and support. Achievement goals, on the other hand, are focused on personal success and accomplishment, while efficiency goals are focused on getting tasks done quickly and with minimal effort. Instrumental goals are focused on achieving a specific outcome or result, such as earning good grades or making a large profit.

Question 7

The realization that attracting new customers is much more expensive than retaining old customers led organizations to pursue what strategy?

Accepted Answer

The strategy mentioned in the question that focuses on retaining old customers is relationship marketing. This approach emphasizes building and maintaining long-term relationships with customers by providing excellent customer service, personalized experiences, and ongoing communication. It is a cost-effective way to increase customer loyalty and satisfaction, as well as to drive sales and revenue.

Question 8

Match the proper term to this definition: an unstated rule that is understood to be represented in a pattern of behavior.

Accepted Answer

Norms are unwritten rules or expectations that are not necessarily enforced by a formal authority, but are understood to be part of the culture or group.

Question 9

Which of the following is a characteristic of most workplace relationships?

Accepted Answer

Most workplace relationships are involuntary, meaning that individuals do not choose who they work with or interact with in the workplace. While some relationships may become romantic or intimate, this is not a characteristic of most workplace relationships. Additionally, while some workplace relationships may be unhealthy, this is also not a defining characteristic of most relationships in the workplace.

Question 10

Which of the following is NOT one of Kram and Isabella's three types of collegial relationships between people in an organization?

Accepted Answer

Kram and Isabella's three types of collegial relationships include special peer relationships, information peer relationships, and collegial peer relationships. Competitive peer relationships are not included in their typology.

Question 11

The stress of Leroy's project deadline at work caused him to be short-tempered with his wife. What is the name of this problem?

Accepted Answer

The phenomenon described in the scenario is known as the spillover effect, where stress or emotions from one area of life spill over into another, causing negative effects on relationships or other aspects of life.

Question 12

Which of the following terms is the closest synonym for systems, as the authors use the term?

Accepted Answer

The term "systems" often refers to interconnected patterns of relations or interactions within a set framework, rather than just rules, structures, or policies.

Question 13

In discussing informal power, the text mentions four forms of worker resistance. Which of the following is NOT one of those forms?

Accepted Answer

Filing a grievance with management is a formal process and not considered an informal form of worker resistance.

Question 14

Structurational approaches are basically what kind of approach?

Accepted Answer

Structurational approaches are rooted in both social constructivism, which emphasizes the role of language, symbols, and power in shaping social reality, and critical theory, which highlights the importance of power, domination, and social change. Therefore, the best choice would be social constructivist and critical approach.

Question 15

The text lists four ways of formally introducing and reinforcing the organizational culture. Which of the following is NOT one of those ways?

Accepted Answer

Reading emails from complaining customers is not a formal way of introducing or reinforcing organizational culture. Rather, it is an informal way of gathering feedback and improving customer service. The other options (watching corporate videos, going to retreats, and doing bonding exercises) are formal ways of introducing and reinforcing organizational culture.

Question 16

What factors do traditional conceptions of organizations usually overlook?

Accepted Answer

Traditional conceptions of organizations often prioritize physical structures, hierarchies, and bureaucracies, while overlooking the importance of relationships between members. Building strong relationships and fostering a positive organizational culture can greatly impact the success of an organization.

Question 17

What type of communication builds trust, confidence, mutual interest, and a sense of membership and belonging?

Accepted Answer

The answer of What type of communication builds trust, confidence,...

Question 18

The text mentions which two functions of appropriate dress in the workplace?

Accepted Answer

The text mentions that appropriate dress in the workplace serves two functions: identification with the organization and indication of position within the organization.

Quiz 9: Groups and Leaders